Dana

DANA SHUKLINA
BUSINESS ANALYST
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PROFESSIONAL PROFILE
Business Analyst with an experience in business process analysis, CRM implementation, requirements elicitation, stakeholder
management, and business process modelling (BPMN).
I have over 5 years of professional experience in customer consulting, sales, negotiations, and stakeholder communication.
I want to grow as a Business Analyst in an IT company by combining my previous professional experience with current practical
business analysis, project management and multi-languages skills.

CORE SKILLS
Business analysis • Requirements elicitation • Stakeholder management • Creatio CRM • Business process automation • BPMN • ERD •
Process modelling • Agile • Scrum • Project management • CRM systems • Documentation • No-code tools

PROFESSIONAL EXPERIENCE
Business Analyst | CRM-GENESIS | Jul 2026 - Present
Remote
Support CRM implementation and business process automation initiatives using the Creatio CRM platform. Analyse
business needs and translate them into structured requirements and process improvements.
Model business processes and data relationships using BPMN and ERD.
Contribute within Agile, Scrum and Waterfall delivery approaches while maintaining clear project documentation.

Business Analyst Intern | UVA Lighting Engineering |Apr 2026 - Jul 2026
Istanbul,Türkiye | Hybrid
Elicited and analysed requirements from the company owner and department heads.
Mapped the organisational structure and business processes, identifying communication and workfloow gaps.
Assessed CRM options to connect sales, finnance and production, and presented recommendations to stakeholders.
Proposed onboarding and process improvements to strengthen cross-departmentcollaboration.

Support Coordinator & Interpreter | Self-employed | Jun 2025 - Jul 2026
Birmingham, United Kingdom | Hybrid
Supported Ukrainian refugees in navigating UK public services and administrative processes.
Coordinated communication, interpreted between stakeholders and helpedclients complete required documentation.

Team Leader | Hilton Birmingham Metropole |Nov 2022 - Nov 2024
Birmingham, United Kingdom | On-site
Supervised bar and restaurant operations and led teams serving large international conferences and events.
Trained new employees, resolved customer issues andcontributedservice-improvement ideas.

Sales Manager | Business Constructor | Jan 2021 - Mar 2022
Ukraine
Quaalifined leads, presented business education programmes and managed client information in CRM systems.
Coordinated invoices, contracts, payments and client queries withmarketingandlegalteams.

Sales Manager / Immigration Consultant | Migronis |Feb 2018 - Apr 2020
Ukraine
Consulted international clients, analysed requirements and managed workfloows in Zoho, AmoCRM and Bitrix.
Prepared client guidelines, monitored legislative updates and collaborated with legal, marketing and IT teams.

EDUCATION
Master's Degree in Law | Academy of Advocacy of Ukraine |Sep 2014 - Jun 2018

CERTIFICATIONS
Business Analysis Basic - CRM GENESIS (2026)
Business Analyst and Project Manager in IT - LABA (2025) |
Digital Marketing Specialist - iMeta Training (2024)

LANGUAGES
English - C1 | Ukrainian - Fluent | Russian - Fluent | Turkish - Basic