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ABOUT ME
Data Analyst with 5+ years of international experience in logistics, igaming, and fintech sectors. Worked with data
processing, optimizing workflows, and client communication across global teams. Experienced in multicultural
environments through multiple European programs.
WORK EXPERIENCE
DATA ANALYST – TRANSPOREON – 12/2023 – 04/2025 – REMOTE
Business or Sector: Transportation and storage Department: Rate Management
• Analyzed 100+ logistics contracts monthly, using Excel, Jira and internal programs, ensuring 99% of accuracy;
• Optimized KPI calculation methods, reducing manual reporting time by 20%;
• Communicated with clients on pricing inquiries, created and maintained business process workflows.
CUSTOMER SERVICE REPRESENTATIVE – BINANCE – 04/2022 – 10/2023 – REMOTE
Business or Sector: Financial and insurance activities Department: Customer support
• Resolved 1000+ monthly client issues about blockchain, crypto or technical inquiries, ensuring 95% CSAT rate;
• Contributed to process improvements that reduced average resolution time by 10%;
• Collected and delivered customer feedback to improve product and service quality.
ACCOUNT MANAGER – SLOTMILL – 07/2020 – 11/2021 – REMOTE
Business or Sector: Other service activities Department: Sales Department
• Monitored 20+ games across 4 aggregators, created data reports on game KPIs using Excel, Tableau;
• Coordinated releases, maintenance, and game updates, ensuring 100% delivery accuracy for new slot launches;
• Collaborated cross-functionally via Jira, Slack, to ensure correct products implementation.
DATA ANALYST – OBOLON – 04/2019 – 05/2020 – KYIV, UKRAINE
Business or Sector: Accommodation and food service activities Department: Export
• Analyzed export trade contracts for 50+ countries, coordinated logistics and production planning;
• Processed 1000+ invoices monthly, ensuring data accuracy and shipment tracking;
• Prepared regular reports with Excel, Tableau.
EDUCATION AND TRAINING
09/2019 – 12/2020 Kyiv, Ukraine
MASTER'S DEGREE IN INVESTMENT MANAGEMENT Kyiv National Economic University named after Vadym
Hetman
Field of study Finance, banking and insurance
09/2015 – 06/2019 Kyiv, Ukraine
BACHELOR'S DEGREE IN FINANCE Kyiv National Economic University named after Vadym Hetman
Field of study Finance, banking and insurance
SKILLS
Technical
Microsoft Office Google Workspace Blockchain & cryptocurrency Jira & workflow management CRM
systems Business Intelligence Help desk software Content creation Tableau Zendesk
Analytical
Data analysis Reporting Critical thinking Process optimization & efficiency improvement Business process
documentation KPI design & performance tracking
Soft skills
Conflict management Cross-cultural communication Team coordination Public speaking Creativity
Teamwork & collaboration Problem-solving Decision-making Adaptability
Languages
Ukrainian – native Russian – C2 English – C1 Spanish – B1 French – A2
CERTIFICATIONS
Rödental, Germany, 12/2024
Erasmus+ Training Course - Digital tools for project management
Pervolia, Cyprus, 06/2024
Erasmus+ Youth Exchange - Digital tools for culture preservation
Vilnius, Lithuania, 11/2023
Erasmus+ Youth Exchange - Conflict management and digital expression
University of Konstanz, Germany, 08/2018
International summer school "Entrepreneurial Finance" - Start-up calculation training
Note: Full list of certificates available upon request
VOLUNTEERING
05/2025 – 08/2025 Molkom, Sweden
Site & Safety team coordinator
• Organized workload, created schedules, and monitored performance of the practical support team of 15+ people at
the festival center, ensuring 95% task efficiency.
10/2024 Nurmes, Finland
Kekri festival team
• Organized events and educational activities for the Kekri festival restoration; social media coverage.
09/2019 – 12/2020 Kyiv, Ukraine
AIESEC OGV Team Lead
• Managed team of 5+ volunteers, application process and reports for international volunteer projects.
Note: Full list of volunteering activities available upon request
HOBBIES AND INTERESTS
Hobbies
Volunteering | hiking | cycling | visiting museums | event organization | video making | photography | gardening
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