Софія

Rak Sofiia

Bratislava, Slovakia (Ukraine / Slovakia)

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PROFILE

Responsible and reliable Administrative & Operations Manager with experience in managing
daily operational processes, administration, team coordination, and communication with
customers and external partners. Strong organizational skills, professional demeanor, and the
ability to ensure smooth operations in a dynamic environment. Seeking a stable position
where I can actively support management, operations, and internal processes.

WORK EXPERIENCE

Administrative Sector (Office)

Administrative Manager – Trading Company, Košice

Responsibilities:

• Managing daily office administration
• Maintaining documentation, contracts, and invoices
• Communicating with clients and suppliers
• Organizing meetings and appointments
• Supporting company management
• Preparing reports and documentation

Office Manager

Office Manager – IT Company, Košice / Bratislava

Responsibilities:

• Ensuring smooth office operations
• Coordinating internal processes
 • Administrative agenda and records management
• Communicating with external partners
• Organizing business trips
• Supporting HR and management

Back Office / Customer Support

Back Office Specialist – Logistics Company, Košice

Responsibilities:

• Processing orders
• Working with databases
• Communicating with customers
• Maintaining document records
• Providing administrative support to the team
• Reporting

Operations Manager

Operations Manager – Services / Retail, Košice

Responsibilities:

• Managing daily operations
• Leading a team
• Administration
• Communicating with clients
• Shift planning
• Quality control of services

EDUCATION

Pedagogical University – Nikopol, Ukraine

Prešov University in Prešov

Faculty of Management – Human Resources Management
University of Economics in Bratislava

Faculty of Commerce – International Business Management

LANGUAGES

Ukrainian – Native

Russian – Fluent

Slovak – Advanced

English – Advanced

COMPUTER SKILLS

Microsoft Word – Advanced

Microsoft Excel – Advanced

Administrative and internal systems

Work with databases and digital documentation

SKILLS

• Work organization and management
• Administration and record keeping
• Team coordination
• Communication with customers and partners
• Problem-solving
• Professional presentation
• Time management

PERSONAL QUALITIES
Responsibility, reliability, independence, flexibility, fast learning, results-oriented mindset,
discretion.