Вікторія

Viktoriia Nerutsa
Personal details
Email address [открыть контакты](см. выше в блоке «контактная информация»)

Phone number [открыть контакты](см. выше в блоке «контактная информация»)

Address Ukraine, Kyiv

Date of birth September 15, 1993

Nationality Ukrainian

LinkedIn [открыть контакты](см. выше в блоке «контактная информация»)
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Profile
Responsible and punctual, I value order and structured work, ensuring everything is clear, well-organized, and done
properly. I believe that effective performance at work is built on high-quality training. A strong advocate for fairness
— and a fighter in general . Part-time volunteer. I have a good sense of humor, respect personal boundaries, and
enjoy anime, board games, and books. References available upon request.

Education
Sep 2013 - May 2019 Master of Cybersecurity
State University of Information and Communication Technologies, Kyiv
Have a Master’s degree with honors in Cybersecurity.

Employment
Mar 2018 - Aug 2019 Customer support engineer (VoIP,Sms)
Platinum Services Telecommunication Ltd., Kyiv
Handling complaints from partners and clients.
Resolving complex and non-standard issues.
Monitoring statistical data of inbound and outbound traffic.
Adjusting and optimizing routing.
Establishing technical interconnections with new partners.
Testing new and existing routes for further deployment and use.

Aug 2019 - Jun 2022 Head of customer support department (VoIP)
Platinum Services Telecommunication Ltd., Kyiv

Organizing team workflows
Assigning tasks and ensuring quality control
Monitoring compliance with deadlines across all processes
In-depth monitoring and analysis of statistical data
 Resolving conflicts and disputes with partners at a technical level
Training and onboarding new employees

Jun 2020 - Jun 2022 Routing and buying manager (VoIP)
Platinum Services Telecommunication Ltd., Kyiv

Adjusting existing routing and creating new routing solutions for partners
Sourcing new routes of varying quality according to partner requirements
Pricing routes for sale
Supporting sales managers with the company’s products
Evaluating inbound offers and coordinating routes for purchase

Oct 2022 - May 2025 Head of SMS department
Platinum Services Telecommunication Ltd., Kyiv

Organizing team workflows
Assigning tasks and ensuring quality control of their execution
Monitoring adherence to deadlines across all work processes
Monitoring statistical data of inbound and outbound SMS traffic
Resolving conflicts and disputes with partners at a technical level

Skills
Alaris Excellent

Testing platforms: Arptel, TelQ, Excellent
TestMySMS

Wireshark Good

Understanding of routing and Excellent
traffic performance indicators

Detail-oriented Excellent

Teamwork skills Excellent

Routing optimization Excellent

Data traffic analysis Excellent

VoIP technology Excellent

Technical troubleshooting Excellent

Conflict resolution Excellent

Employee training Excellent

Team leadership Excellent

Communication skills Excellent
Languages
Ukrainian Fluent

English Good

Hobbies
anime

board games

books

Courses
Present UI / UX design form GoIT school