Сергій

SERHII STEPCHENKOV
Creative Marketing Manager

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4 years of project management experience focused on B2B client onboardling and service delivery.
Led the full onboarding lifecycle for 300+ enterprise clients, ensuring technical and business requirements were met.
Acted as the central point of contact between Sales, Technical, and Support teams to streamline project execution.
Consistently maintained client satisfaction and service quality, achieving an average QA score of over 95%.

SKILLS

Waterfall Methodologies I Jira | Confluence | Slack | Airtable | Tableau | Google Workspace |
Client Onboarding I Stakeholder Management | KPI Reporting | Service Delivery

WORK HISTORY

September 2025 Creative Marketing Manager - Skelar StoryBy
Analyzed the market for fresh creative ideas and components.
generated creatives for META (hypothesis development, briefing the design team, analyzing
November 2025 the final creatives);
generated and tested marketing hypotheses using creatives and analytical metrics;
conducted research and analysis of the target audience.

November 2024 Service Delivery Manager / Project Manager
-Nextiva UA
Orchestrated the end-to-end onboarding process for over 300 new clients, defining project
scope, timelines, and technical requirements to ensure successful implementation.
April 2020 Served as the primary liaison between Sales, Technical, and Support departments, resolving
cross-functional bottlenecks to reduce client setup time and prevent delays.
Developed and standardized client communication protocols for project milestones, leading to
a consistent QA score of over 95% and high client retention.
Identified common issues in the onboarding pipeline and created new documentation
(checklists, guides), reducing recurring support tickets by an estimated 15-20%.
 September 2025 Customer Support Representative
- Consulting UA
Provided technical and account support to customers via chat, email, and phone, handling up
November 2025 to 100 communications daily.
Acted as the key communication link between customers and technical teams.

EDUCATION

Zaporizhzhian National Technical University
|2013 - 2017 Bachelor's Degree in Information and CommunicationSystems Security

LANGUAGES

English - Advanced (C1)
Ukrainian - Native
Russian - Proficient ( C2)