Личные данные скрыты

Rostislav
Gorbachov
Customer Support Agent
Customer Support Specialist with strong communication skills and a calm,
solution-oriented approach. Experienced in handling customer inquiries across
multiple channels, resolving issues efficiently, and maintaining high
satisfaction levels. Quick to learn new tools and processes, able to adapt to
fast-paced environments and work independently or within a team. Focused
on clarity, empathy, and delivering consistent service quality.

Contact Experience
Phone 2023 – 2024 Sales consultant
[открыть контакты](см. выше в блоке «контактная информация») Fozzy Group Displaying goods, checking expiration dates, writing
off goods, participating in competitions, barista
Email skills
[открыть контакты](см. выше в блоке «контактная информация»)
2024 – 2025 Senior Sales Consultant
Fozzy Group Processing documentation, inventory accounting,
Address conducting write-offs, inventory accounting, re-
Oleksandra Koshytsia counts, managing sales staff, creating store layout
plans, training junior staff
Street, Kyiv

Birthday 2025 – 2026 Head of Department
19.08.2004
Fozzy Group Keeping track of inventory, receiving goods,
creating employee schedules, training employees
for senior management positions, organizing
Skills deliveries of promotional goods, meeting sales
targets for specific store projects, cooperating with
Customer communication (written & verbal) partners from various companies that supply goods
Problem-solving & conflict resolution to the store, increasing store sales and customer
Active listening loyalty, balancing the FOP by meeting targets as a
Empathy & customer focus manager.
Time management & prioritization
Attention to detail
CRM systems (e.g. Zendesk, Freshdesk, HubSpot)
2026 - now Chat Manager
Ticket management systems
Live chat & email support tools Aptlife media Handled customer inquiries via live chat, providing
Basic troubleshooting (software/services) timely and professional support.
MS Office / Google Workspace
Resolved issues and complaints by identifying root
Calm under pressure
causes and offering effective solutions.
Adaptability in fast-paced environments
Team collaboration
Managed support tickets in CRM systems and
Independent decision-making ensured accurate tracking and follow-up.
Multitasking Collaborated with internal teams to escalate and
Emotional resilience resolve complex cases.
Clear written communication
Maintained high customer satisfaction through
Professional tone handling
clear communication and consistent service quality.
Ability to simplify complex information

Language Education
2022 - 2026 Faculty of Transport, Management,
Russian - Native and Logistics
The National
Logist
Ukrainian - Native University "Kyiv
Aviation Institute"
English - B2