Богдан

Bohdan Tyshchenko
Personal details: [открыть контакты](см. выше в блоке «контактная информация»)| [открыть контакты](см. выше в блоке «контактная информация»)| tg: @t1haan
Location: Ukraine (Remote)
Open to: Remote Customer Support / Technical Support
Professional Summary
Customer Support Specialist with 2 years of experience in customer service, technical support, and user operations. Skilled in resolving customer issues, handling payment requests, verifying user accounts, and collaborating with technical teams to improve user experience. Experienced in web and mobile application testing, bug reporting, and CRM systems. Strong communication skills with English and German at B2 level.

Professional Experience
Customer Support Specialist
LavantaRide (Turkey)
Provided customer support via chat and email for an e-scooter rental platform.
Assisted customers with account issues, payments, refunds, and ride-related problems.
Verified user accounts and resolved verification requests.
Monitored active rides and fleet status in real time.
Escalated technical issues to the development team.
Maintained accurate customer records using CRM tools.
Helped improve response efficiency by correctly prioritizing customer requests.

Customer Support Specialist
Proxyseller (Ukraine)
Provided customer support and resolved technical issues.
Tested web applications and identified software defects.
Reported bugs with detailed reproduction steps.
Worked closely with developers to verify fixes.
Assisted with payment-related requests and customer account management.
Performed functional testing before product releases.
Contributed to improving overall product quality and user experience.

Core Skills
Customer Support
Technical Support
Email & Chat Support
CRM Systems
User Verification
Payment Processing & Refunds
Incident Escalation
Bug Reporting
Manual Web & Mobile Testing
Basic SQL
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Key Achievements
Successfully handled 40–60 customer requests daily while maintaining a high standard of service.
Processed payments and refunds with a high level of accuracy.
Supported user verification processes and account management.
Identified and documented more than 30 software issues during manual testing.
Worked closely with developers to resolve reported defects.
Contributed to improving customer experience through timely issue resolution.

Languages
Ukrainian — Native (C2)
Russian — Native
English — B2
German — B2