Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17145634/

Опыт работы

Dispatcher

с 06.2025 по 04.2026 (11 месяцев)
Prime Fix Appliance Repairs, Remote (Public and business services)

•Handled high call and email volume daily, juggling scheduling, payments, and urgent requests with empathy and precision.
• Kept things moving: dispatched technicians, ensured jobs are updated in the system, and smooth out any bumps along the way.
• Facilitated quick dispatch of technicians, updated jobs in the CRM and swiftly resolved any hiccups along the way.

Dispatcher

с 02.2024 по 06.2025 (1 год 5 месяцев)
Apex Logistics, Remote (Transportation and logistics)

•Managed high-volume client communication
(80-150+ interactions daily) across calls, emails, chats, and SMS providing guidance on service options.
• Optimized routing and scheduling to reduce delays and improve operational efficiency.
• Maintained accurate dispatch logs and operational records for assignments, communications, and job outcomes in CRM.

Dispatcher

с 04.2022 по 01.2024 (1 год 10 месяцев)
Cleaning Pros LLC, Remote (Public and business services)

• Handled calls, texts, chats and emails.
• Assisted customers in selecting cleaning packages that fits their needs.
• Assigned jobs to available cleaners, optimized their travel routes to prevent delayed arrivals.
• Handled last minute cancellations, appointment changes, emergency requests and resolved complaints.

Знания и навыки

• Customer support
• Chat & email support
• Management of CRM
• Sales support
• Ability to work in multitasking mode
• Attention to detail
• Conflict resolution
• English communication
• Receiving and processing orders
• Customer orientation

Знание языков

Английский — свободно