Anke

ANKE KWACHENERA AK
CUSTOMER SUPPORT REPRESENTATIVE

CONTACT PROFILE SUMMARY
I’m a reliable and people-focused professional with strong experience in
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customer support, CRM tools (Zendesk, Jira, HubSpot, Trengo), data handling,
[открыть контакты](см. выше в блоке «контактная информация») and administrative support. I enjoy helping customers solve problems, keeping
Hungary information accurate and well-organized, and contributing to knowledge bases
by creating clear FAQ content. I take pride in being dependable and detail-
LinkedIn oriented, whether assisting customers directly or supporting teams behind the
scenes. I’m a fast learner who adapts quickly to new systems and tools.

EDUCATION WORK EXPERIENCE
Fornova 2023 - 2026
2022 - 2025
UNIVERSITY OF PECS
Senior Customer Support Representative
Master of Science in Architecture Delivered high-quality customer support across multiple products via live
chat and ticketing systems
2019 - 2023 Managed concurrent customer chats and support tickets efficiently in a
fast-paced environment
PRYDNIPROVSKA STATE ACADEMY
Resolved issues using Zendesk and escalated technical cases via Jira
OF CIVIL ENG. & ARCH. (PGASA) Maintained service continuity by collaborating closely with technical teams
Bachelor of Architecture & Town Created and updated knowledge base articles and internal documentation
Planning based on FAQs
Ensured professional communication, customer satisfaction, and SLA
compliance
SKILLS
Project Management Dubai Mall 2018 - 2020
Public Relations Customer Support Representative
Teamwork Responded to customer inquiries regarding online merchandise,
Customer Support & Customer Experience promotions, and service orders
Ticketing Systems (Zendesk, Jira,
Confirmed order details and provided accurate information to customers
Assisted customers by recommending suitable products and available
Hubspot, Trengo)
options
CRM Management & Data Cleaning, Entry Delivered consistent customer service through digital communication
& Quality Control channels
Administrative Support & Management
Skills 2015 - 2026
Glamourama Deportment
Critical thinking & Communication Personal Assistant and Consultant
Knowledgebase Documentation
Managed customer and student requests via social media platforms
Multitasking & Time Management Assisted with university enrollment processes and student support
Performed data entry, record management, and administrative support
Scheduled meetings, coordinated appointments, and supported
LANGUAGES presentations
English: Fluent Maintained organized documentation and assisted management as
German: Beginner needed