Liudmyla

Location: Ukraine

Email: [открыть контакты](см. выше в блоке «контактная информация»)

Cell Number: [открыть контакты](см. выше в блоке «контактная информация»)

LIUDMYLA BALONNA

SUMMARY

With over 20 years of IT project management experience and a proven record of delivering 30+ successful
projects, I bring deep expertise in managing large-scale, complex initiatives across industries such as Pharma,
Banking, Engineering, Finance, Software, Government, Media, and Retail. I specialize in handling staffing
under tight deadlines, negotiating team and project-related matters with customers and onsite Delivery
Managers, and ensuring seamless delivery across multiple teams and streams.
I oversee contract lifecycles—including end dates, extensions, and amendments—while managing P&L
responsibilities to ensure financial efficiency and profitability across projects. I also support teams with
rotations, business trips, and relocations, helping maintain operational stability and engagement.
Partnering closely with onsite Delivery Managers, I align offshore delivery with client expectations and
business objectives. Currently leading the delivery of staff augmentation projects and managing
approximately 140+ professionals, I focus on maintaining high delivery standards, fostering collaboration, and
driving measurable results.
In addition to delivery excellence, I actively contribute to strategic initiatives such as POCs, pre-sales, and
up-sales, and play a key role in organizing and optimizing the Kyiv Labs area and internal processes.
A results-driven and strategic leader, I am recognized for combining operational control, P&L management,
and strong communication with exceptional people leadership—consistently ensuring client satisfaction,
business growth, and sustainable project success.

SKILLS
Academic Disciplines

• Humanities: English Speaking, English Writing, English
• Applied Sciences: Test-Driven Development (TDD), AI Ethics, Artificial intelligence
Business Functions

• Compliance Assurance: Quality Compliance Assurance
• Workforce Planning and Management: Staffing
• Corporate Communications: Interviewing, Storytelling in communications
• Business Development: Business Development
Consulting Practice

• Functional Management Consulting: Business Consulting

Confidential | February, 2026 1
Engagement Types

• Support & Maintenance Program: Support & Maintenance Program
Engineering Practices

• Management: Management, Delivery Management, Engineering Management
• Advanced Technology: Generative AI Fundamentals, Scrum Master, Software Engineering Practices,
Business analysis activities planning, Prompt Engineering, Software Engineering Processes, Continuous
Delivery, Engineering Excellence
Industries

• Financial Services: Company Internal Processes (Operations & Accounting) [Financial Services]
Leadership & Soft Skills

• Leadership: Developing Others, Mentoring, Building Strategies, Driving Change and Innovation,
Leadership, Influencing, Clarity and argumentation

• Communication: Meeting Facilitation, Conflict management, Empathy, Negotiations, Building
dialogue, Emotional Intelligence, Communication, Giving and Receiving Feedback

• Managing Teamwork: Team Management, Managing Teamwork
• Growth Mindset: Adaptability, Continuous learning, Critical Thinking, Growth Mindset
• Ownership: Decision-making, Problem-solving, Self-Management, Ownership
• Consultancy: Systems Thinking, Client Relationship Management, Innovativeness, Consultancy,
Delivery Excellence

• Business Acumen: Financial Awareness, Business Acumen, Market orientation
• Diversity, Equity, and Inclusion: Cultural Sensitivity, Cross-cultural communication, Diversity, Equity,
and Inclusion
Managerial

• Project Management: Project Management, Customer Communications, Project Team Management,
Project Planning and budgeting, Program Management, Project Reporting, Monitoring and Control,
Project Client Relationship, Project Operational Excellence

• General Management: Agile, Risk Analysis and Management, Stakeholder Management, Scrum, Risk
Management

• People Management: Coaching, Motivation, Interviewing and Hiring, People Management
Technologies

• Tools: Tools

WORK EXPERIENCE
Jul-2019 - Till now (Feb-2026) - EPAM Systems, https://www.epam.com/
Project Roles: Delivery Manager

Confidential | February, 2026 2
Client Description: Provider of property data, analytics, and technology solutions for real estate and financial
industries.
Responsibilities:

• Delivery Management
• Ensure the successful delivery of the program by defining project plans, setting clear goals and
objectives, managing risks, and maintaining delivery within scope, budget, and quality standards.
Oversee the overall execution to guarantee alignment with client expectations and organizational
objectives.

• Team Management
• Lead and manage 28 teams comprising 83 employees. Provide guidance, support, and performance
oversight to ensure effective collaboration, high productivity, and consistent achievement of program
goals. Foster a positive and results-driven team culture.

• P&L Management
• Oversee the program’s financial performance by managing profit and loss (P&L), tracking costs,
optimizing expenses, and ensuring profitability. Maintain financial discipline through data -driven
decision-making and proactive budget management.

• Staffing Management
• Supervise the staffing process, including recruitment, onboarding, training, and resource allocation.
Ensure the program is adequately resourced with the right talent, tools, and technologies to achieve
operational efficiency and meet delivery commitments.

• Stakeholder Management
• Build and maintain strong relationships with clients, vendors, and partners. Act as the primary point of
contact for all stakeholders, ensuring transparent communication, alignment on objectives, and
proactive management of expectations.

• Reporting and Analysis
• Monitor program performance through data analysis and regular reporting. Prepare detailed progress
reports, identify risks and opportunities, and recommend process or delivery improvements to
enhance overall efficiency and quality.

• Proposal Development
• Develop and present detailed proposals highlighting the program’s value proposition, technical
capabilities, and pricing. Collaborate with internal teams to craft compelling offers and ensure
alignment with client needs and strategic goals.

• Contract Negotiation
• Lead contract negotiations with clients and partners, defining scope, budget, timelines, and
deliverables. Ensure that agreements support both client satisfaction and business profitability.

• Overall Program Leadership

Confidential | February, 2026 3
 • Coordinate and manage all aspects of the program—from staffing and resource planning to delivery
execution and stakeholder engagement—to ensure its success, long-term stability, and continuous
growth.
Tools and Technologies:

• NET Framework, JavaScript, Java, Google Cloud Storage, Google Cloud Platform, Google Cloud
Dataflow, Google Cloud BigQuery, Elasticsearch, Apache Kafka, Angular
Team:

• 38+ projects
• 140+ employees
• 10+ stakeholders

Oct-2017 - Jun-2019 - EPAM Systems, https://www.epam.com/
Project Roles: Project Manager
Client Description: The client operates health and beauty retail chains and related businesses across Asia and
Europe.
Responsibilities:

• Delivery management in 3 locations (Kyiv, Lviv, St Pete) using Agile methodology:
• Ensuring Green Delivery and high Customer Satisfaction level
• Risk management, escalation management
• Building trusted relationship with the client
• Continuous improvement (quality, code, architecture, process)
• The building of the scalable secure software delivery process
• Account profitability
Tools and Technologies:

• Spring, Java, Docker Registry, Docker, Sonar, Mockito, JUnit, Jira, Jenkins, Git, Docker, Apache Ant,
Oracle RDBMS, MySQL
Team:

• Distributed team: Kyiv, Lviv, St Pete. 8 FTE across the whole headcounts (~200 FTE)

Feb-2016 - Jan-2017 - Magento Commerce
Project Roles: I took the leadership on release management for a product delivered to the customers by ~16
geographically distributed teams
Client: Magento
Project Description: Magento is an ecommerce platform built on open source technology which provides
online merchants with a flexible shopping cart system, as well as control over the look, content and

Confidential | February, 2026 4
functionality of their online store. Magento offers powerful marketing, search engine optimization, and
catalog-management tools.
Responsibilities:

• As a Delivery Manager I initiated and managed:
• Building the value stream map
• Moving decision making to the lowest possible level
• Making decisions on the most current data
• Encouraging to create change-tolerance code, break dependencies
• Building the right things
• Intolerance to the complexity
• Focusing on cycle time, financial results and customer satisfaction
• As a Program Manager, I initiated and managed Programs to:
• Provide a tool and clustered environment to the engineering teams for continuous testing
• Ensure coverage grow
• Create a pipeline for continuous delivery.
• In result of these activities, the company switched from mostly manual regression testing to best
practices of continuous delivery.

• Achieved:
• Time to market is decreased
• Continuous Integration Program is successfully completed
• Continuous Testing Program is successfully completed
• Continuous Delivery Program is successfully started
• Responsible for:
• Daily program/project management throughout the program/project life cycle
• Define the program governance
• Plan the overall program/project and monitoring the progress
• Manage the program’s/project’s budget
• Manage risks and issues and take corrective measurements
• Coordinate the projects and their interdependencies
• Manage stakeholders’ interests
• Manage the main program documentation such as the program initiation document
Tools and Technologies:

Confidential | February, 2026 5
 • Selenium, PHP, Jira, Jenkins, MySQL
Team:

• 16 distributed cross-functional teams. More than 100 software engineers.

Dec-2014 - Jan-2016 - Magento Commerce
Project Roles: I initiated and took the leadership on 5 projects
Client: Magento
Project Description: 1) A tool for automating pull requests processing
2) Internal Quality Portal to gather/analyze/calculate KPIs
3) Automated Testing Framework (it’s part of Magento community edition)
4) Two outsourced projects in parallel - the test coverage
Responsibilities:

• Achieved:
• Functional Automated Testing Framework is built
• Tool to gather KPIs is built
• Highly effective team is built
• Pull request processing is automated
• Both outsourced projects are successfully completed
• Responsible for:
• Daily project management throughout the project lifecycle
• Plan the overall project and monitoring the progress
• Manage the project’s budget
• Manage risks and issues and take corrective measurements
• Coordinate the projects and their interdependencies
• Manage and utilizing resources across projects
• Manage company interests
Tools and Technologies:

• Selenium, PHP, Jira, Atlassian Bamboo, MySQL
Team:

• 3 internal projects were accomplished by 1 team. It consists of 8 software engineers. 2 outsourced
projects were accomplished by team that consist of 6 software engineers.

Confidential | February, 2026 6
Nov-2013 - Nov-2014 - Magento Commerce
Project Roles: I took the leadership on quality management for a product delivered to the customers by ~16
geographically distributed teams. I initiated the “build quality in” direction.
Client: Magento
Project Description: Magento - both editions: enterprise and community
Responsibilities:

• Achieved:
• Implement Agile across the company
• Restructure Measurements
• Reduce the cost of boundaries
• Mistake-proof concept
• Responsible for:
• Quality Planning
• Quality Control
• Project Risk Management
• Team Health
• Continuous improvement
Tools and Technologies:

• Selenium, PHP, Jira, Atlassian Bamboo, MySQL
Team:

• 16 distributed cross-functional teams. More than 100 software engineers.

Aug-2013 - Oct-2013 - Magento Commerce
Project Roles: I took the leadership on Quality Management team. We initiated Agile culture by actively
managing company goals with focus on customer satisfaction
Client: Magento
Project Description: Magento. Both editions: enterprise and community
Responsibilities:

• Achieved:
• Cement engineering involvement
• Continuous learning and improvement culture
• Responsible for:
• Right direction for a team

Confidential | February, 2026 7
 • Remove impediments
• Team Health
• Continuous improvement
Tools and Technologies:

• Selenium, PHP, Jira, Atlassian Bamboo, MySQL
Team:

• 8 software engineers

Dec-2012 - Aug-2013 - Luxoft
Project Roles: Built a transparent process of Quality Management for 15 different projects
Client: [Media account] More than 12 customers
Project Description: Media account
Responsibilities:

• Achieved:
• The ‘Build quality in’ culture is established
• Customer satisfaction level is increased
• Financial Results are improved
• Time to market is decreased
• Responsible for:
• Develop strategic view across Media account
• Build open communication with the customers
• Coach the teams
• Build key internal relationships to drive initiatives
Tools and Technologies:

• NET Framework, Jira, MySQL
Team:

• 15 QA engineers

May-2012 - Dec-2012 - Engage Point
Project Roles: I led transformation of the software development lifecycle to Agile methodologies for an
engineering organization consisting from 5 geographically distributed teams. The company won new 6 tenders
related to Obama medical care program.
Client: USA government

Confidential | February, 2026 8
Project Description: Obama Health Care
Responsibilities:

• Achieved:
• Switch the company from waterfall to agile methodology
• Culture of constantly improvement is established
• Tools are aligned with the software development process
• We won tenders for 6 USA states
• Responsible for:
• Implement ongoing continuous learning and improvement processes
• Coach top management/eng teams
• Create value
• Eliminate wastes
• Build open, honest, direct with project managers, PMO, teams.
Tools and Technologies:

• Java, TeamCity, Jira, Oracle PL/SQL
Team:

• 6 distributed cross-functional teams. More than 60 software engineers.

Jun-2009 - May-2012 - Ciklum
Project Roles: Built a transparent process of Quality Management
Client: ASSET4 Thomson Reuters
Project Description: A rich source of environmental, social and governance (ESG) research data, providing
performance information for in-depth, socially responsible investment analysis.
Responsibilities:

• Achievements:
• The product quality is increased
• Time to market is decreased
• Main responsibilities:
• Restructure measurements
• Limit work to capacity
• Build quality in
• Eliminate the wastes

Confidential | February, 2026 9
 • Maintain the product's consistency throughout product cycle
• Prevent the program release's problems and taking of corrective action, escalate as needed, resolve
and achieve commitments

• Build open, honest and direct communications with project managers to develop project schedules
and resource allocation models

• Lead several teams from different countries
Tools and Technologies:

• Java, TeamCity, Jira, MySQL
Team:

• 15 team members: 12 software engineers and 3 QA engineers

Sep-2008 - May-2009 - Ciklum
Project Roles: Started as a Quality Engineer and I was promoted to Scrum Master. I contributed into
transforming the whole development life cycle to Agile methodologies.
Client: ASSET4 Thomson Reuters
Project Description: A rich source of environmental, social and governance (ESG) research data, providing
performance information for in-depth, socially responsible investment analysis.
Responsibilities:

• Achieved:
• Continuous learning and improvement culture
• Change-tolerance code
• High-performing team
• Mistake-proof concept
• Responsible for:
• Right direction for a team
• Remove impediments
• Team Health
• Continuous improvement
• The product quality is increased
• Coach several teams from different countries
Tools and Technologies:

• Java, TeamCity, Jira, MySQL
Team:

Confidential | February, 2026 10
 • 15 team members: 12 software engineers and 3 QA engineers

Nov-2007 - Aug-2008 - Ciklum
Project Roles: I was responsible for achieving high quality of 3 software financial products that are closely
related to each other
Client: ASSET4 Thomson Reuters
Project Description: A rich source of environmental, social and governance (ESG) research data, providing
performance information for in-depth, socially responsible investment analysis.
Responsibilities:

• Achieved:
• The product quality is increased
• Responsible for:
• Implement ongoing quality improvement processes
• Develop and manage the product quality KPIs
• Build open, honest and direct communications with project managers to develop project schedules
and resource allocation models
Tools and Technologies:

• Java, TeamCity, Jira, MySQL
Team:

• 15 team members: 12 software engineers and 3 QA engineer

Dec-2006 - Nov-2007 - Luxoft
Project Roles: I lead quality activities for http, www.areva.com internal software during the whole product
development lifecycle
Client: AREVA
Project Description: Areva is a French multinational group specializing in nuclear power and renewable
energy headquartered in Paris La Défense.
Responsibilities:

• Achieved:
• Customer satisfaction is increased.
• Responsible for:
• Create test documentation based on requirements (Test Plans, Test Cases).
• Provide testing on all levels: documentation; functional (system, regression, acceptance); non-
functional testing (performance, usability).

Confidential | February, 2026 11
 • Create, debug and maintain automation tests using automation tool (IBM Functional Tester).
• Lead the quality direction.
• Report KPIs.
Tools and Technologies:

• NET Framework, HP tools, MySQL
Team:

• 5 team members: 3 software engineers and 2 qa engineers

May-2006 - Dec-2006 - Incom Corporation
Project Roles: Team coaching and quality practices establishments were key areas for me. As result, we
successfully provide the 1 st release of https://my.kyivstar.ua.
Client: Kyivstar
Project Description: My Kyivstar system allows all subscribers to manage and control their mobile
communication expenses and mobile network services online.
Responsibilities:

• Achieved:
• Quality Control practices are established.
• Release procedure is established.
• 1st release of my.kyivstar.ua.
• Responsible for:
• Create test documentation based on requirements (Test Plans, Test Cases).
• Provide testing on all levels: documentation; functional (system, regression, acceptance); non-
functional testing (performance, usability).

• Create, debug and maintain automation tests using automation tool (IBM Functional Tester).
• Lead the quality direction.
• Lead the team.
• Report KPIs.
Tools and Technologies:

• Java, Rational Rose, IBM Rational Functional Tester, Oracle RDBMS
Team:

• 14 team members: 9 software engineers and 5 test engineers

Nov-2002 - May-2006 - SEB Bank

Confidential | February, 2026 12
Project Roles: I started here as a support engineer of online banking software and grown to team lead role.
The level of customer satisfaction was increased significantly.
Client: Internal project
Project Description: "Client-Bank" system will allow to manage an account quickly, easily and securely.
Responsibilities:

• Achieved:
• Acceptance testing practice is established.
• Support practices are established.
• New customer engagement practices are established.
• The product quality is increased.
• The amount of customers is increased.
• Responsible for:
• Execute acceptance testing.
• Collaborate with 3-rd party developers.
• Administrate and provide daily functioning servers (FTP and Unix) and computer facilities for the
system is «Client-Bank».

• Develop a conception of software security policy.
• Engagement/consult the customers.
• Lead support engineers.
Tools and Technologies:

• PHP, FTP, MySQL
Team:

• 6 support engineers

Confidential | February, 2026 13