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Ebube
Customer service manager
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[
t.me/Ebubeudunwoke https://x.com/UdunwokeE 17th May, 2003 Male
Profile
Results-driven Sales Manager with broad sales experience across the automotive parts industry and general sales environments,
including Abbey Autoparts. Proven track record of driving revenue growth, exceeding targets, and building strong client
relationships across B2B and retail markets. Skilled in negotiation, team leadership, and customer acquisition, with the ability to
deliver results in competitive international settings
Professional Experience
Sales Manager 2024 – Present
Abbey Autoparts
Managed direct sales to retail and B2B customers, consistently driving revenue growth in a competitive automotive market
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Built and maintained a structured client database to support repeat business and long-term customer relationships
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Conducted outbound sales calls and follow-ups to generate leads and close deals
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Strengthened customer engagement through digital communication channels, etc.
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Sales & Customer Service Representative 2023 – 2024
AutoCare Spare Parts
Managed end-to-end sales process while providing frontline customer support
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Resolved customer inquiries and complaints to maintain satisfaction and loyalty
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Identified client needs and recommended suitable products to drive conversions
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Maintained accurate sales records and coordinated order fulfillment
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Customer Service Officer 2022 – 2023
CityMart Retail
Supervised daily customer service operations in a fast-paced retail environment
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Handled escalations, returns, and service recovery to protect brand reputation
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Trained new staff on service standards and communication skills
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Monitored customer feedback to improve service delivery
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Skills
B2B & B2C Sales Management Customer Relationship Management (CRM) Systems
Sales Strategy Development Microsoft Office Suite (Excel, PowerPoint, Word, etc)
Client Relationship Management Team Leadership & Performance Management
Languages
English Languages
Certificates
Medicine and Surgery, University of Nigeria, Nsukka 2020-2026
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