Володимир

VOLODYMYR
MAISTRENKO
customer service representative

experience

[открыть контакты](см. выше в блоке «контактная информация») Support Manager
Genesis
01.2025 - 12.2025
[открыть контакты](см. выше в блоке «контактная информация»)
Technical customer support represaentative via
online email (English only)

Processing written requests from clients via email

@wisemanink Reporting

Handling Billing cases (preventive chargebacks,
working with disputes)

Working with Jira, Confluence, Zendesk, Amplitude,
Solid

Support Manager
STRUCTURE

SKILLS 07.2023 – 12.2024
Technical customer support representative via online
chat and incoming calls (English only)

English at C 1 level
Processing written requests from clients via email

Excellent communication Reporting technical cases, QA-Automation

Working with Jivo Chat, Jira, Confluence, Freshdesk
skills, ability to listen and
connect with a variety of
Support Manager
people

Effective time management BOOSTEROID

and ability to multitask
03.2020 – 02.2021

Work with various software for Technical customer support representative via online
chat and incoming calls (English only)

customer support and project Processing written requests from clients

management
Reporting

Working with Intercom, Mattermost, Jira, Confluence,
High degree of responsibility Zendesk
and reliability in performing
tasks
Screenwriter, author of articles
Ability to quickly adapt to new (copywriting, rewriting)
conditions and tasks
Freelancer
Ability to work in stressful 2013 – present
situations and remain calm
Copywriting of articles in Ukrainian, Russian and
Ability to work effectively in a English

Writing scenarios for videos in Ukrainian, Russian and
team and maintain a friendly English

environment
Editing finished articles and scenarios
Effectively planning and
organizing events and tasks Presenter, sound engineer
MAFIA /MrCat/ TUSABAR/Luxury Karaoke/
Karaoke "Khreshchatyk"
09.2014 - 12.2016
Performing various operational responsibilities

Maintaining a friendly atmosphere in the hall

Setting up audio equipment and choosing music

Resolving conflicts between guests

EDUCATION courier
Dental clinic "Dental Design"
GAVROSYA MEDICAL COLLEGE 03.2014 - 08.2014
2015 - 2017 Delivery of dental equipment throughout Kyiv