Ірина

IRYNA VOLKOVA

Kyiv, Ukraine | Open to Travel / Relocation
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)
Fluent English (C1)

EXECUTIVE PERSONAL ASSISTANT | CEO SUPPORT | OPERATIONS & STRATEGIC COORDINATION

Highly organised Executive Assistant with MBA (Project Management) and 20+ years of experience supporting business owners, managing operations, coordinating high-level communications and handling confidential executive matters.

Background includes executive hospitality management in the UK, international property portfolio management, business development, and direct CEO support. Strong analytical mindset combined with operational discipline and crisis management capability.

Experienced in working with high-profile clients, structured reporting, executive scheduling, travel coordination, business correspondence, and cross-functional coordination.

CORE COMPETENCIES
• Executive calendar & priority management
• Strategic task coordination & deadline control
• Confidential communication & document handling
• Travel planning & logistics (UK & international)
• Board-level correspondence & reporting
• Event organisation (corporate & private)
• Property & asset management support
• Contract review & documentation control
• CRM & booking systems (Airbnb, Booking, OTA platforms)
• Social media & digital presence management
• Crisis response & operational problem-solving
• KPI & performance tracking (MBA-level understanding)

PROFESSIONAL EXPERIENCE

Executive & Hospitality Operations Manager

Ashton Court Hotel | Devon, United Kingdom | 2023–2025
• Provided executive-level support to hotel ownership and management
• Managed scheduling, executive communications and partner coordination
• Oversaw financial operations, payments, refunds and documentation
• Coordinated corporate events, weddings and private functions
• Handled booking platforms, occupancy optimisation and portfolio presentation
• Managed social media communication and brand positioning
• Ensured compliance with UK hospitality standards
• Took operational leadership during high-pressure situations

Personal Assistant & Business Support (Freelance / Private Clients)

UK & Ukraine | 2022–Present
• Managed executive calendars, travel arrangements and correspondence
• Prepared analytical summaries, reports and structured documentation
• Coordinated negotiations and partner communications
• Controlled confidential documentation and sensitive information
• Organised business meetings and high-level communications
• Provided remote executive support across multiple time zones

Real Estate & Property Portfolio Manager

Ukraine | 2003–Present
• Managed international property portfolio (sales, rentals, negotiations)
• Conducted market analysis and investment evaluation
• Prepared contracts and verified legal compliance
• Supervised renovation, interior upgrades and asset enhancement
• Maintained VIP client relationships
• Delivered full-cycle transaction support

Founder & Business Manager – Digital Photo Retail Chain

Ukraine | 1998–2003
• Built and managed retail business from concept to operations
• Implemented performance tracking systems
• Awarded Canon “Best Point of Sale” for sales performance
• Managed staff, marketing, supplier contracts and operations

EDUCATION

International MBA (Project Management)
National Economic University of Ukraine & International High Business School, France

Master’s Degree – Radiophysics & Research
Taras Shevchenko Kyiv National University

Interior Design & Art History Diploma
Kyiv National Design University

CERTIFICATIONS & DISTINCTIONS
• Finalist – International Design Competition, London (Residential Category)
• Member – British Interior Design Society (SBID)
• Airbnb Superhost (10.0 Booking.com rating)
• UK Driving Licence (Category AT)
• Feng Shui Certification – Master Joey Yapp

LANGUAGES

Ukrainian – Native
English – Fluent (C1)
Russian – Fluent
French – Basic

PROFILE SUMMARY

Strategic, discreet and execution-focused Executive Assistant capable of operating in dynamic, high-responsibility environments.
Strong analytical background (MBA), operational leadership experience, and proven ability to manage complex workflows independently.

Comfortable working directly with CEO / Founder / HNWI.
Reliable under pressure.
Structured, precise and solution-oriented.