Ірина

Iryna Volkova
Kyiv, Ukraine | Open to relocation and business travel
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Executive / Personal Assistant
Highly organised and dependable Executive Assistant with international experience in administration, operations coordination and client relations. Skilled in managing complex schedules, business communication, travel logistics and confidential information. Known for reliability, strong problem-solving abilities and the capacity to work effectively in high-pressure environments.
Over the past three years I worked in the United Kingdom in a 55-room hotel supporting management operations, coordinating guest services and handling administrative responsibilities. This role required multitasking, quick decision-making and constant communication with guests, suppliers and local authorities.

Core Competencies
Executive calendar and schedule management
Business correspondence and documentation
Travel coordination and logistics
Meeting organisation and reporting
Client and partner communication
Confidential information management
Event coordination
Operational problem-solving under pressure
Online booking platforms and digital tools
AI tools for communication and productivity optimisation

Professional Experience
Executive & Operations Support
Ashton Court Hotel, Devon, United Kingdom
2022 – 2025
Supported management in daily operations of a 55-room hotel with occupancy up to 80 guests.
Key responsibilities included:
• Coordinating guest communication and administrative processes
• Supporting event organisation including weddings and catering events for 100–150 guests
• Managing online booking platforms and helping expand distribution channels
• Organising property photoshoots to improve online visibility
• Assisting management with documentation and operational coordination
• Performing night duty manager responsibilities and coordinating emergency services when necessary
• Managing crisis situations including evacuation during smoke incidents
• Preventing and reporting a potential arson attempt at the hotel restaurant
Additionally assisted across operational departments when required (front desk, service coordination, housekeeping support and breakfast service).

Personal Assistant & Client Relations (Freelance)
Ukraine / Remote
2003 – Present
• Managed business communication, documentation and scheduling
• Assisted executives with negotiations and partner coordination
• Prepared commercial proposals and analytical materials
• Maintained long-term client relationships

Education
MBA — Project Management, National Economic University of Ukraine
Master’s Degree — Radiophysics, Taras Shevchenko Kyiv National University
Diploma — Interior Design and Art History

Languages
English — C1 (Advanced)
Ukrainian — Native
Russian — Fluent

Additional Information
Experience using AI tools to improve communication efficiency and productivity
Full driving licence
Excellent organisational and crisis-management skills