Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17380056/

Опыт работы

Customer support representative

с 01.2024 по 11.2025 (1 год 11 месяцев)
Novabridge Solutions (Marketing, advertising, and PR)

Customer support specialist

с 05.2022 по 12.2023 (1 год 8 месяцев)
GlobalCart Commerce Inc., Remote (IT)

Provided real-time support to global e-commerce customers across multiple time zones.
Handled order tracking, returns, refunds, and product inquiries.
Guided customers on platform use to reduce repeated enquirers.

Customer support representative

с 08.2020 по 04.2022 (1 год 9 месяцев)
Skyline Connect Services, Remote (IT)

Handled high-volume inbound calls and outbound follow-ups to ensure issue resolution.
Managed client onboarding, account updates, and service activation processes.
Identified recurring complaints and shared insights with management for service improvement.

Пауза в карьере

с 07.2019 по 11.2020 (1 год 5 месяцев)
Работа над собственным проектом

Знания и навыки

• Concentration
• Management of CRM
• Management of social networks
• Empathic
• Customer orientation
• Conflict settlement
• Procore
• Discipline
• Technical support for users

Знание языков

Английский — свободно