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Опыт работы

Global Digital Operations Lead

с 02.2022 по наст. время (4 года 2 месяца)

•Managing the digital optimization, including the transition during the Natura &Co to Regent LP acquisition in 2025/2026

•Leading digital E2E operations for 24 markets across Central Europe, Turkey, Africa, and SE Asia.
•Operational Scaling: Acted as the primary strategic bridge between global product directives and the operational needs of 24 diverse business units.
•Standardization: Unified technical setup processes for B2B platforms, enabling the team to maintain a 95%+ SLA compliance rate.
•Change Management: Navigated the team through a major global service center transformation, ensuring operational stability and team retention during organizational shifts.

Digital Product Owner and Experience Lead (CEE & Europe)

с 03.2013 по 02.2022 (9 лет)
Avon Products Inc., Дистанційно (Роздрібна торгівля)

•Product Ownership: Led the regional rollout and adoption of the Mobile App and B2B E-commerce portal. Managed feature prioritization, UAT, and final launches.
•Efficiency Model: Developed a hub-and-spoke model for digital support that served as the blueprint for the eventual 24-market global expansion.
•System Migrations: Served as Market Project Lead for the Magnolia CMS rollout, managing technical localization and content strategy across multiple European clusters.

Customer Service & Operations Manager

с 09.2003 по 03.2013 (9 лет 7 месяцев)
Avon Cosmetics Ukraine, Київ (Роздрібна торгівля)

•Early career foundation focused on customer experience and operational excellence.
•Established and led large-scale customer service divisions, focusing on cost-efficiency and service quality.
•Served as a Regional Subject Matter Expert (SME) for Order Management System (OMS) implementations.

Образование

Odesa State Academy of Building and Architecture

Faculty of Heat, Gas Supply, and Ventilation, Одеса
Высшее, с 1998 по 2003 (5 лет)

Master’s Degree

Знания и навыки

• Operational management
• Product ownership
• Product Roadmap
• Change management
• Agile / Scrum
• Stakeholder Management
• Development of new types of products
• Project management
• Go To Market strategy
• Ведення E-commerce проєктів

Знание языков

Английский — продвинутый