Daniel

Daniel Jacob A.
Customer Service Representative
Considers positions: Customer Service Representative, Dispatcher, Sales Manager, Analyst, Operator Consultant, Procurement Manager, Technical Support Specialist, Chat Manager, Customer Service Manager, Office Manager
Type of employment: Full-Time, Part-Time
Age: 26 years old
Ready to work: Remotely
Contact information
Telegram: @DanielJakes
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Preferred contact methods
Daniel prefers to be contacted via Telegram, email, and offers on Work.ua.
Work experience
Customer Service Manager
From 06.2025 to 01.2026 (8 months)
Gamicorp, Remote (IT)
Gamicorp Development (Gaming & Gambling Industry) — Remote
• Managed VIP customer interactions via live chat, handling requests related to bonuses, withdrawals, deposits, and account issues.
• Resolved complex payment and transaction issues in collaboration with payments, risk, and operations teams.
• Delivered high-quality, discreet support to high-value players in a fast-paced, transaction-heavy environment.
• Ensured compliance with internal policies while maintaining premium customer experience standards.
Tools: Smartico, Zendesk, Chatwoot, Slack, Carrot

Dispatcher
From 03.2024 to 04.2025 (1 year 2 months)
Fast Appliance Repair, Remote (Auto Business and Auto Service)
Fast Appliance Repair (Home Services) — Orlando / Remote
• Scheduled appliance repair appointments and efficiently dispatched technicians.
• Upsold additional services and maintenance plans during customer interactions.
• Collect and manage customer reviews to improve online reputation.
• Wrote informational articles for the company website to support SEO and customer education.
Tools: Jobber, Housecall Pro, Zadarma
Sales Manager
From 11.2022 to 05.2024 (1 year 7 months)
Sezavi Holiday Homes, Remote (Showbiz, Art, Culture)
Sezavi Holiday Homes (Luxury Short-Term Rentals) — Dubai / Remote
• Managed global client inquiries for luxury villas and apartment bookings.
• Guided customers through pricing, availability, booking, and payment processes.
• Maintained accurate booking pipelines and coordinated with internal operations teams.
Tools: Funduq, Notion, Bitrix24, Asana
Chat Support Lead
From 02.2021 to 09.2022 (1 year 8 months)
Healthy Nutrition Group LLC, Remote (Beauty, Fitness, Sports)
Ascend Athletics (E-commerce – Fitness Apparel) — Remote
• Provided real-time chat support via Instagram, converting conversations into direct sales.
• Recruited, trained, and supervised a 6-person chat support team delivering 24/7 coverage.
• Helped drive daily sales volumes exceeding $60,000 USD through chat-based selling strategies.
• Implemented response scripts, quality standards, and shift workflows.
Tools: Instagram, ManyChat, Google Workspace
Customer Support & Wholesale Accounts Manager
From 03.2019 to 12.2021 (2 years 10 months)
Healthy Nutrition Group LLC, Remote (Medicine, Healthcare, Pharmacies)
Healthy Nutrition Group (Supplements Industry)
• Started as a Brand Reputation Specialist and Dispute Agent managing reviews and chargebacks.
• Increased brand rating to 4.74 weighted across all major platforms.
• Promoted to lead subscription reactivation callers and reviewer teams.
• Managed wholesale customer accounts generating approximately $20,000 USD in monthly revenue.
• Supported upselling initiatives and customer retention strategies.
Tools: Gorgias, Shopify, ClickUp, Asana, Platrum
Education
Taras Shevchenko National University of Kyiv
Computer Science, Kyiv
Higher, from 2015 to 2019 (4 years)
Additional education and certificates
Professional Customer Service Course
3 months
Microsoft Office Tools
3 months
Business communication
2 months
Data Entry & Proofreading
2 months
Fundamentals of Logistics and Transport
4 months
Tools for creating and updating AI
2 months
Knowledge and skills
MS Word, MS PowerPoint, MS Excel, MS Office, Internet User, Canva, CRM, Email, Trello, Skype, Technical support, Social media, Zoom, Google Workspace, Google, Asana, MS Project, Basecamp, Management skills, Virtualization, Harvest, Reservations on Booking.com, Room reservation, Receiving incoming calls, Management of CRM, Conducting online chats, Fast typing, WordPress, Google Analytics, HTML, Ahrefs, Google Search Console, Content plan development, Adobe Photoshop, Adobe Illustrator.
Knowledge of languages
· English ─ fluent
· Ukrainian ─ elementary
Additional information
Thank you for reading through my resume!
I am a Customer Support and Operations professional with 6+ years of remote experience across gaming, e-commerce, hospitality, healthcare, and service-based industries.

I began working remotely at age 18, gaining broad exposure through customer support, dispatch, sales outreach, and account management.

I focus on improving customer ratings, driving revenue growth, managing high-volume chat operations, and delivering premium support in high-pressure environments.

Don't waste your time checking out thousands of resumes to find the best candidate. Instead, choose credible, experienced professionals like me who have worked across different industries.

My results speak for themselves. I am highly skilled and can handle all your support needs, drawing on my extensive experience.

Email me [открыть контакты](см. выше в блоке «контактная информация») or TG: @DanielJakes so we can discuss further.