Vera

Maryann Vera
Senior Account & Project Manager
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PROFESSIONAL SUMMARY
EXECUTIVE SUMMARY
Strategic account management professional with 8+ years of proven expertise managing enterprise client
portfolios across technology, healthcare IT, education, and global event management industries.
Demonstrated ability to scale operations while maintaining premium service standards, consistently
achieving 83% client retention rate (15-20% above industry benchmarks). Generated $200K+ in direct revenue
through strategic growth initiatives while successfully managing 85+ concurrent enterprise accounts with
average MRR exceeding $25K. Recognized for complex negotiation expertise that advances deals others
struggle with.

PROFESSIONAL EXPERIENCE
Senior Account Manager & Project Manager 04/2022 – 02/2026
Wing Assistant | HR Technology & Virtual Assistant Services United States
Managed strategic account portfolio of 85+ enterprise clients including Asana,
•

Glassdoor, Indeed, Wolters Kluwer, and Brilliant with 70% being enterprise-level
accounts (average MRR $25K+)
• Achieved 83% client retention rate and 95% client satisfaction score, significantly
exceeding industry benchmarks of 60-70% through proactive relationship
management.
• Generated $200K+ in direct revenue through strategic upselling (Brilliant
Education Platform, Asana, Glassdoor, CGM), cross-selling programs, and account
expansion initiatives.
• Led complex enterprise negotiations for Asana productivity platform and Glassdoor
career intelligence platform, recognized by management for advancing deals others
struggled with.
• Reduced enterprise implementation time-to-launch by 52% through white-glove
onboarding processes while maintaining 98% on-time delivery rate.
• Managed healthcare IT partnership for CGM requiring HIPAA compliance
expertise; client directly requested continuation citing exceptional responsiveness
• Coordinated stakeholder relationships across C-suite executives, legal counsel, and
technical departments for multi-million dollar enterprise partnerships

Technical Project Manager & Platform Operations 02/2019 – 04/2022
ExpoPlatform United Kingdom
Coordinated 25+ major global events with 1M+ total attendees including
•

IMEX(world's largest meetings industry conference), K5 Conference, and Fairtrade
international events.
• Achieved 100% platform uptime during high-traffic live events supporting
thousands of concurrent users through proactive technical monitoring .
Reduced technical issue resolution time by 50% through organized playbooks and
•

workflow optimization, enabling teams to handle complex cases efficiently.
• Created comprehensive technical documentation and training materials,
recognized by leadership for exceptional knowledge management contributions.
• Managed international stakeholder requirements across multiple countries with
multi-language support and diverse compliance needs.

Senior Sales Manager & Account Executive 02/2017 – 01/2016
Avatrade Marketplace United States
 Generated 200+ inventories within 6 months representing $10M+ inventory value
•

through strategic prospecting and relationship-driven selling
• Managed portfolio of 40+ active client accounts with 85% retention rate and
consistently achieved 110-125% of monthly sales quota
• Improved conversion rates by 25% through collaboration with product and logistics
teams on funnel optimization and A/​B testing programs .
• Reduced churn rate by 30% through proactive identification of at risk accounts and
targeted retention strategies.
• Developed sales enablement programs and team training that reduced deal closing
time by 35% across the sales organization.

PROJECTS
Enterprise Client & Leadership Testimonials [Please click the Link ]⁠
Achieved 83% client retention rate across 85+ enterprise accounts, exceeding industry benchmarks by 15-20%
•

Generated $200K+ in direct revenue through strategic account expansion and upselling initiatives
•

Managed enterprise partnerships with billion-dollar companies: Asana, Glassdoor, Indeed, Wolters Kluwer,
•

CGM Healthcare
Coordinated 25+ global events with 1M+ attendees including IMEX, K5 Conference, achieving 100% platform
•

uptime
Reduced enterprise implementation time by 52% while maintaining 98% on-time delivery rate
•

Recognized by management for exceptional negotiation expertise that advanced complex deals others
•

struggled with

CORE COMPETENCIES
Enterprise Account Management
Sales Strategy Development
Digital Sales Transformation
CRM Optimization
Performance Tracking
Strategic Onboarding/ Client Relationship Management
Revenue Growth Strategies
Cross-functional Team Leadership
Healthcare IT & HIPAA Compliance
Project Management & Implementation
Global Event Management
Technical Platform Management
Stakeholder Coordination
Complex Negotiation & Deal Closing

EDUCATION
Business Administration- University of The People 2022

LANGUAGES
English- Native

CERTIFICATIONS
Digital Marketing Advanced Sales Strategy Customer Success
Fundamentals Methodologies
TECHNICAL SKILLS
Salesforce HubSpot
ClickUp Planhat
CRM Integration Sales Analytics
Data Visualization Tools Project Management: ClickUp, Asana, Notion,
JIRA, Confluence
Analytics & Communication: Google Analytics,
Slack, Zendesk, Zoom, LinkedIn Sales Navigator