Daria

Daria Zhukova
Warsaw, Poland (Home)
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Multilingual Client Services & Operations Specialist with 8+ years of experience across luxury
hospitality, international events and high-standard corporate environments in the UAE, Europe and the
USA. Experienced in VIP guest handling, executive front office coordination, reservation systems, and
cross-department operational support. Recognized for discretion, structured communication and ability
to maintain premium service standards in fast-paced, high-expectation environments.

Professional Experience
Freelance, Warsaw, Poland 09/24 - Present
Events Operations Coordinator

• Coordinated FOH operations for international exhibitions, conferences and summits (reception and on-
site logistics) for events up to 3000 attendees
• Managed group transfers and VIP arrivals, ensuring on-time movement and smooth client handovers
• Provided translation and business-language support for exhibitors and delegates during meetings and
exhibitions
• Supported post-event reporting and attendee feedback collection

Sushi Samba Restaurant, Sunset Hospitality Group, Dubai 12/23 - 07/24
Hostess | Front-of-House Operations

• Managed high-volume guest arrivals (up to 800+ per service), ensuring structured entry flow and
strong first-point brand impression
• Conducted real-time reservation verification using SevenRooms, facilitating booking adjustments and
coordinating closely with the Head Hostess during peak service
• Acted as first escalation point for entry-related concerns, resolving conflicts diplomatically while
upholding venue policies
• Collaborated with security, management and floor teams to maintain service consistency during high-
demand and VIP evenings
• Supported priority guest handling and access coordination during special events and peak periods

Bulgari Resort & Residences Dubai 01/23 - 06/23
Guest Relations & Yacht Club Reception

• Delivered bespoke guest service within the exclusive Yacht Club, ensuring seamless guest experiences
aligned with ultra-luxury standards
• Managed reservations, guest profiles and front desk coordination while maintaining strict brand and
confidentiality standards
• Liaised with concierge, housekeeping and events departments to facilitate personalized guest
requests and VIP arrangements
• Supported private functions and high-profile gatherings within the Yacht Club, ensuring operational
precision and service consistency
• Handled POS transactions and administrative processes with full accuracy and discretion

M-Duo Event Support, Warsaw, Poland 07/22 - 12/22
Event Assistant

• Managed reception and accreditation for international business conferences
• Assisted in VIP and speaker coordination
• Resolved on-site operational issues in high-pressure environments
• Facilitated communication between international delegates and organizers
Bein Offices, Warsaw, Poland 05/21 - 06/22
Corporate Client Relations

• Managed front desk operations within corporate office environment
• Coordinated meeting room schedules, visitor access and internal communication flows
• Acted as liaison between tenants, administration and facilities teams to ensure operational continuity
• Maintained professional reception standards aligned with corporate protocols

Mish Mash Hostel, Warsaw, Poland 07/18 - 01/21
Receptionist

• Managed guest check-in/check-out procedures
• Handled payments, invoicing and reservation adjustments
• Resolved guest concerns ensuring positive service outcomes

Phoenix All Suits Hotel, Alabama, USA 05/13 - 08/13
Quality Inspector

• Conducted room inspections to ensure compliance with hospitality standards
• Addressed housekeeping-related guest concerns
• Supported operational quality control

Education
University of Social Sciences, Warsaw, Poland 10/14 - 09/16
Master of Management, Media Marketing and PR

Zaporizhzhia National University, Ukraine 09/10 - 05/14
Bachelor of International Economy

Key Skills
• VIP Guest Relations & Luxury Service
• FOH Operations & Queue Management
• Event Logistics & Accreditation
• Conflict Resolution & Guest Recovery
• Reservation & POS Systems (SevenRooms)
• Office Administration & Coordination
• Multilingual Client Support
• MS Office

Languages
• Russian - native
• Ukrainian - native
• English - fluent
• Polish - fluent