Talent

TALENT ZIVAI CHIRAMBWI

Kyiv, Ukraine | Open to Remote Roles
[открыть контакты](см. выше в блоке «контактная информация») | Telegram: @Talent_Z

Dear Hiring Manager,

I am writing to express my interest in Sales and Customer Success opportunities within your organization.
With over five years of experience supporting international clients across the United States, Europe,
Canada and Australia, I bring a strong combination of sales performance, customer relationship
management, and operational efficiency.

In my recent role as a sales Manager working with a US-based client, I managed the full sales cycle—
from lead generation and qualification to closing and post-service follow-ups. I consistently handled high-
volume pipelines, engaged customers through calls, email, and chat, and ensured a seamless customer
experience that drove both conversions and retention. My experience includes working night shifts
aligned with US & Canadian time zones, allowing me to effectively support American clientele.

Previously, I worked in the EdTech sector, where I sold educational programs to US customers and
utilized CRM systems such as Zoho and CallHippo to manage and optimize sales processes. I developed
strong skills in objection handling, needs analysis, and consultative selling, all of which contributed to
improved conversion rates and customer satisfaction.

Beyond sales, I have held roles in customer support and project coordination, where I strengthened my
ability to resolve client issues, streamline workflows, and support team performance. I am highly
adaptable, tech-savvy, and comfortable working in fast-paced, target-driven environments.

What sets me apart is my ability to combine strong communication skills with a results-oriented mindset.
I understand the expectations of US and European markets, and I am confident in my ability to represent
your brand professionally while delivering measurable results.

I would welcome the opportunity to contribute to your team and help drive growth through exceptional
customer experiences and sales performance. I am available for an interview at your convenience and can
start immediately.

Thank you for your time and consideration.

Kind regards,
Talent Zivai Chirambwi

Telegram: @Talent_Z Email: [открыть контакты](см. выше в блоке «контактная информация»)
SALES & CUSTOMER SUCCESS SPECIALIST

Results-driven Sales & Customer Support Professional with 5+ years of experience in high-performance,
international environments (US, EU, Canda, Australia). Proven track record in closing sales, increasing
conversion rates, and delivering exceptional customer experiences across B2B and B2C markets.

Highly skilled in CRM systems, lead generation, objection handling, and client retention strategies,
with strong ability to manage high-volume pipelines and consistently exceed targets. Adept at working
night shifts and aligning with US-based clients.

CORE COMPETENCIES

• Sales Closing & Revenue Generation
• Customer Success & Retention Strategy
• CRM Management (Zoho, Booking Koala, Lead Connector, etc.)
• Cold Calling, Lead Qualification & Pipeline Management
• Objection Handling & Negotiation
• Client Communication (Phone, Email, Chat)
• Data Analysis & Reporting (Excel, Google Sheets)
• Team Coordination & Training
• Process Optimization & Workflow Efficiency

Languages:
English- Fluent/Native-Speaker. Russian- Beginner. Ukrainian- Beginner

PROFESSIONAL EXPERIENCE

Sales Development Representative (Construction & Home Improvement Sector)

Supplaux (USA Market – Nationwide) | Jan 2026
B2B

• Executed high-volume outbound prospecting, conducting 200+ cold calls daily targeting
General Contractors, Painters, Interior Designers, and Remodeling Professionals across
the United States
• Generated qualified leads and secured new business opportunities by promoting
wallpaper installation subcontracting services to industry professionals
• Managed multi-channel outreach including calls, SMS, and email follow-ups, ensuring
consistent engagement and pipeline progression
• Scheduled and coordinated appointments between prospects and senior account
managers, contributing to increased deal closures
• Utilized multiple communication and CRM tools including Grasshopper, Svoi, Vici
Dialer, Outlook, and a custom-built CRM system to track interactions and manage
sales pipelines efficiently

Telegram: @Talent_Z Email: [открыть контакты](см. выше в блоке «контактная информация»)
 • Maintained accurate CRM records by creating, assigning, and updating tasks, ensuring
seamless workflow and accountability across teams
• Monitored active projects post-sale, gathering client and contractor feedback to
improve service delivery and strengthen long-term relationships
• Collaborated closely with operations and installation teams to ensure smooth project
execution and client satisfaction
• Participated in weekly sales training and performance reviews, continuously refining
pitching techniques, objection handling, and closing strategies
• Contributed to a performance-driven team culture focused on targets, accountability,
and continuous improvement

Sales Manager / Dispatcher

Natural Cleaning Experts LLC & Irene Cleaning Service (USA Market) | 2025
B2B & B2C | Night Shift

• Managed end-to-end sales cycle for home and Airbnb cleaning services targeting the Texas, USA
market
• Converted inbound and outbound leads into paying customers through effective objection
handling and follow-ups
• Coordinated daily operations by dispatching teams and ensuring service delivery efficiency
• Maintained high customer satisfaction through post-service follow-ups and issue resolution
• Utilized tools such as Thumbtack, Booking Koala, Lead Connector, WhatsApp
• Handled multi-channel communication (calls, email, chat) in a fast-paced environment

Sales Manager (EdTech – US Market)

SKELAR – Brighterly | 2024 – 2025
B2B & B2C | Night Shift

• Sold educational products (Math & ELA programs) to US-based clients
• Consistently handled high-volume outbound calls and follow-ups via Zoho CRM & CallHippo
• Improved conversion rates through strong needs analysis and personalized sales approaches
• Managed full sales funnel: lead generation → qualification → closing → retention
• Collaborated with internal teams via Slack & Respond.io to streamline communication

Sales Manager & Project Coordinator

Refund Guide – Kyiv | 2021 – 2024

• Led sales operations across European, Canadian, and Australian markets
• Recruited, trained, and supervised team members, improving overall team performance
• Managed lead distribution and ensured consistent follow-ups to maximize conversions
• Analyzed campaign performance and optimized strategies for better ROI
• Oversaw internal operations including HR coordination and payroll support

Customer Support Representative

Telegram: @Talent_Z Email: [открыть контакты](см. выше в блоке «контактная информация»)
IEMT Funds (Remote) | 2019 – 2021

• Delivered professional support for financial services clients across EU & Australia
• Resolved customer complaints efficiently, improving client satisfaction and retention
• Assisted with transactions (deposits, withdrawals) and account-related queries
• Maintained detailed records of customer interactions and escalations

Translator & Account Manager

Victoria Brides – USA & EUROPEAN MARKET | 2018 – 2020

• Managed high-volume client communications across international users
• Facilitated clear communication and relationship-building between clients
• Handled payments, account activity, and engagement optimization
• Maintained responsiveness and professionalism in fast-paced messaging environments

Sales Manager & Customer Support Representative

O-Invest – Kyiv | 2016 – 2017

• Conducted cold outreach and managed CRM pipelines
• Closed deals across multiple international markets (South Africa, Malaysia, Europe)
• Delivered customer support across phone, email, and chat channels
• Assisted with reporting and sales performance tracking

Native English Tutor (Corporate Training)

Yappi Corporate – Kyiv | 2016

• Delivered corporate English training programs for professionals
• Facilitated communication skills, confidence-building, and team interaction
• Worked alongside international organizations including embassy-linked programs

EDUCATION

Diploma in General Medicine
O.O. Bogomolets National Medical University | 2016 – 2023

Computer Programming & Engineering
(Java, HTML, JavaScript, Web Development, Data Analysis)
Pace College, Zimbabwe | 2022 – 2023

ADDITIONAL VALUE

• Experienced working with American clients and business culture
• Comfortable with night shifts and remote global teams
• Strong multitasking ability in high-pressure environments
• Tech-savvy with fast adaptability to new tools and systems

Telegram: @Talent_Z Email: [открыть контакты](см. выше в блоке «контактная информация»)
REFERENCES

Available upon request

Telegram: @Talent_Z Email: [открыть контакты](см. выше в блоке «контактная информация»)