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Опыт работы

Data analyst

с 05.2024 по наст. время (2 года 3 месяца)

- Develop operational and business performance dashboards using
Tableau and SQL
- Analyze subscription, churn, and revenue metrics to support
operational decisions
- Maintain Salesforce data infrastructure ensuring data consistency
across teams
- Collaborate with sales, customer success, and product teams to
improve reporting processes
- Automate reporting workflows and translate business requirements
into analytical solutions

Operations Manager

с 06.2021 по 03.2024 (2 года 10 месяцев)
Markupus, Дистанційно (IT)

- Improved cross-department communication and operational
alignment across teams
- Led budget planning, financial analysis, and strategic resource
allocation
- Implemented company processes and internal policies to improve
efficiency
- Designed and maintained real-time KPI dashboards for operational
monitoring
- Managed company tools including HubSpot, ClickUp, Hurma, and
Notion

HR Generalist

с 10.2019 по 06.2021 (1 год 9 месяцев)
Markupus, Харків (IT)

- Led full-cycle Human Resources and recruitment processes
- Implemented an applicant tracking system for daily recruitment and
HR operations
- Maintained internal HR tools, including Hurma and Candidate
Database
- Organized team activities and events

Recruiter

с 04.2018 по 08.2019 (1 год 5 месяцев)
Ratio Software Engineering, Харків (IT)

- Executed full-cycle recruitment processes
- Organized and participated in internal and external events
- Provided HR assistance
- Maintained internal HR tools, including Hurma and Candidate
Database

Образование

Харківський національний педагогічний університет ім. Г.С.Сковороди

Менеджмент організацій і адміністрування, Харків
Высшее, с 2022 по 2024 (2 года)

Знания и навыки

• Google Sheets
• Комунікабельність
• Google Docs
• SQL
• Tableau
• Адміністрування Salesforce
• Hurma
• Notion
• Jira
• ClickUp
• HubSpot

Знание языков

Английский — продвинутый

Дополнительная информация

Operations Manager with experience in building and optimizing
business processes, improving cross-department collaboration, and
implementing data-driven decision making. Proven ability to streamline
workflows, manage internal systems, and support company growth
through operational analytics and KPI monitoring. Background in
operations, HR, and data analysis enables effective coordination between
business teams and technical stakeholders.

Looking for an Operations / Business Operations role where I can
optimize processes, coordinate teams, and drive measurable business
impact.