Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17593380/

Опыт работы

Customer support specialist

с 08.2023 по 02.2026 (2 года 7 месяцев)
Charger System - Remote, Дистанційно (Автобізнес та автосервіс)

Processed customer requests via support channels

Diagnosed technical issues based on troubleshooting procedures

Collected system information (logs, software versions, device configuration)

Performed first-line remote troubleshooting

Escalated complex issues to relevant departments

Maintained communication with customers regarding issue status

Updated and improved internal knowledge base

Chat Support Manager

с 10.2020 по 08.2021 (11 месяцев)
Online Game Services Store (mmorpg games), Дистанційно (IT)

Communicated with customers via chat support

Coordinated with service providers to complete orders

Monitored order completion and customer satisfaction

Maintained reports and worked with CRM system

Freelance Web Assistant

с 10.2019 по 09.2020 (1 год)
Remote, Київ (IT)

Created landing pages using WordPress

Published and edited website content

Conducted online research and information gathering

Assisted with email campaigns and newsletters

Sales Manager

с 04.2019 по 09.2019 (6 месяцев)
Maximarket, Київ (Фінанси, банки, страхування)

Communicated with customers via phone

Sold financial services to existing client base

Worked with CRM system

Business Client Manager

с 07.2018 по 12.2019 (1 год 6 месяцев)
OLX, Київ (IT)

Worked with business clients and CRM systems

Identified customer needs and presented platform services

Achieved daily and monthly KPI targets

Образование

Sevastopol National University of Nuclear Energy and Industry

Bachelor's Degree in Electrical Engineering, Севастополь
Высшее, с 2010 по 2014 (4 года)

Знания и навыки

• Chat and call management
• Client support
• Google Meet
• Customer Support (Chat / Email)
• Technical Support (L1 troubleshooting)
• CRM Systems
• Work with clients
• Issue Diagnosis and Escalation
• Problem Solving
• Time management

Знание языков

• Английский — средний
• Украинский — продвинутый

Дополнительная информация

Customer Support Specialist with experience in technical support and client communication in remote environments. Skilled in troubleshooting technical issues, guiding users through solutions, and maintaining high-quality customer interactions via chat and email. Experienced in working with CRM systems and knowledge bases.Comfortable working in chat-based customer support environments.

Telegram https://t.me/makeitsimple10
Viber - at the number provided in the resume.