Ілона

Ilona Cherevko
HR Director, HR Business Partner, Compliance Specialist

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Lviv, Ukraine

PROFESSIONAL SUMMARY

• HR Director / HR Business Partner with 6+ years of progressive HR experience in international outsourcing and e-commerce environments, supporting fast-scaling teams and global operations.

• Proven experience building HR functions from scratch, implementing recruitment systems, performance frameworks, competency models and HRIS solutions to support rapid organizational growth.

• Trusted partner to executive leadership, aligning people strategy, team scaling and organizational structure with business goals while leading HR operations across the full employee lifecycle.

CORE SKILLS

• HR Strategy & Business Partnership
• Full-cycle Recruitment & Talent Management
• Performance Management & Competency Frameworks
• HR Operations, Compliance & Payroll Coordination
• HR Analytics & Process Optimization (HRIS Implementation)
• Employee Relations, Coaching & Conflict Resolution
PROFESSIONAL EXPERIENCE
Lime Vizio (USA)
International e-commerce floral & gifting company (US & Canada)
HR Director
Remote | Nov 2025 – Present
• Conducted a comprehensive audit of existing roles and organizational structure, identifying gaps in role clarity, accountability, and performance expectations
• Developed and standardized job descriptions across operational, business, and technical functions, aligning responsibilities with business needs
• Designed competency frameworks for multiple levels (Individual Contributor, Lead, Manager), enabling consistent evaluation and development paths
• Established and streamlined recruitment processes for:
◦ high-volume operational roles
◦ technical and executive-level IT positions
• Created structured candidate scorecards and interview evaluation criteria to improve hiring quality and reduce subjectivity
• Defined role-based KPIs to support performance management and business decision-making
• Partnered closely with leadership and hiring managers to align people decisions with operational priorities and scaling needs

OHZ Remote Guarding
Remote security monitoring & surveillance services provider (US & Canada)
Human Resources Generalist / HR Business Partner
Hybrid | Dec 2021 – Sep 2025
• Built the HR function from scratch: recruitment, onboarding, compliance, policies, employee relations, and performance frameworks
• Designed and implemented a full offboarding process including structured exit interviews
• Supported FOP administration and coordinated payroll operations with accounting partners
• Managed an HR team (Trainer and Sourcer)
• Worked directly with executive leadership to design HR strategy aligned with business goals
• Scaled the team x10 from 8 to 100+ employees.
• Developed key HR frameworks: HR Handbook, Code of Conduct, Competency Matrix, Performance Review
• Implemented and administered Hurma HRIS, centralizing HR processes and analytics
• Supported payroll operations and HR administration
• Delivered internal trainings (Emotional Intelligence, Compliance, Ethics) and facilitated 1-to-1 coaching sessions
• Led HR branding initiatives and employer brand communication
Recruiter
Remote | Aug 2020 – Dec 2021
• Managed full-cycle recruitment for operational and technical roles
• Built sourcing pipelines and candidate screening processes
• Coordinated interviews with hiring managers and improved evaluation consistency
• Contributed to team scaling during early operational growth
• Maintained ATS pipelines and improved candidate communication
Nestlé Business Services
Global shared services center supporting finance, operations and customer service for Nestlé markets worldwide
Contact Center Specialist
Hybrid | Jun 2020 – Jun 2022
• Acted as the main point of contact between Israeli market vendors and Nestlé Ukraine operations
• Resolved financial and operational queries from suppliers and internal teams
• Collaborated with cross-functional teams to identify recurring issues and improve support workflows
• Led process improvement initiatives to reduce response times and increase supplier satisfaction
Accounts Receivable Accountant
On-site | Nov 2018 – Jun 2020
• Managed client claims and deductions within the Order-to-Cash process
• Worked with cross-functional teams to ensure accurate financial reconciliation
• Participated in workflow optimization and automation initiatives
• Contributed to SOP creation and compliance improvements

OTHER EXPERIENCE

• 2017-2018 - English Teacher (Work & Travel China)
• 2018 - Sales Manager (Adelina Call Center)
• 2018 - Receptionist/Translator (Hotel for Jewish Pilgrims)
EDUCATION
2016–2021 Kharkiv National Technical University of Agriculture Petra Vasylenka
Master & Bachelor in Management
2011–2015 Lviv State Polytechnic University
Social Work
CERTIFICATIONS
• Certified Corporate Trainer (NBS)
• Compliance Specialist (NBS)
• HR Code (Julia Honchar)

LANGUAGES
Ukrainian, Russian, Hebrew – fluent
English – upper-intermediate

SOFT SKILLS
Strong communicator, highly organized, adaptive, analytical mindset, resilient under stress, quick learner, leader