Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17777280/

Опыт работы

Customer support representative

с 01.2025 по 12.2025 (1 год)
Foundever (Remote), Дистанційно (Телекомунікації, зв'язок)

Handled customer inquiries via live chat and email, ensuring timely and clear responses.
Assisted customers with account-related issues, order tracking, and general service questions.
Maintained a calm and professional tone when handling complaints.
Followed internal processes to ensure consistent service quality.
Escalated more complex issues and ensured proper follow-up.

Customer support representative

с 01.2024 по 12.2024 (1 год)
SupportYourApp (Remote), Дистанційно (IT)

Provided customer support across chat and email for different client services.
Managed a high volume of inquiries while maintaining accuracy and professionalism.
Assisted with product-related questions and basic troubleshooting.
Logged customer interactions using CRM tools.
Worked remotely while meeting response time expectations.

Sales & support representative

с 04.2023 по 11.2023 (8 месяцев)
Instagram-Based Store (Remote), Дистанційно (IT)

Managed conversations with customers via Instagram DM and WhatsApp.
Assisted with product inquiries, pricing, and order placement.
Followed up on orders, delivery updates, and customer concerns.
Handled complaints calmly and maintained positive customer relationships.
Supported sales by helping customers choose suitable products.

Customer Support Representative

с 03.2021 по 12.2021 (10 месяцев)
E-commerce Brand (Remote), Дистанційно (IT)

Responded to customer inquiries about products, orders, and deliveries.
Helped resolve issues such as delays and incorrect items.
Maintained polite and professional communication.
Followed basic support processes to ensure consistency.

Образование

State Biotechnological University, Kharkiv

Economic Relations and Finance., Харків
Высшее, с 2020 по 2024 (4 года)

Дополнительное образование и сертификаты

Certificate in Customer Service Fundamentals

2023

Customer Experience (CX) & Customer Satisfaction Basics

2023

CRM & Ticketing Systems (Zendesk, Freshdesk: Basic familiarity)

2023, 1 month

Effective Communication & Conflict Resolution

2024

Remote Work & Time Management Skills

2024

Introduction to E-commerce Customer Support

2024, 1 month

Знания и навыки

• Technical support for users
• Customer support
• Live chat & Email support
• Work with clients
• Complaint handling
• Conflict settlement
• Time management
• Attentiveness
• Receiving and processing orders
• Ability to work in multitasking mode
• Remote work
• Basic CRM Tools
• Написання промптів для ChatGPT
• Google Docs
• MS Word
• Telegram communication
• Team collaboration
• Strong written & Verbal communication
• Пунктуальність
• Understandability

Знание языков

• Английский — продвинутый
• Украинский — начинающий

Дополнительная информация

I am a reliable and detail-oriented customer support professional with experience handling customer interactions across chat, email, and messaging platforms. I am comfortable working in fast-paced environments, resolving issues efficiently, and maintaining clear and professional communication.

I am a reliable and detail-oriented customer support professional with experience handling customer interactions across chat, email, and messaging platforms. I am comfortable working in fast-paced environments, resolving issues efficiently, and maintaining clear and professional communication.

I have worked in e-commerce and online service environments, assisting customers with product inquiries, order-related issues, and general support requests. I focus on understanding customer concerns, responding calmly, and making sure each interaction ends positively.

I am currently looking for a remote customer support role where I can contribute to a team and continue improving my skills.