Дар'я

Daria Temchenko, Customer Support Specialist
Kovel', Ukraine, [открыть контакты](см. выше в блоке «контактная информация»), [открыть контакты](см. выше в блоке «контактная информация»)

HISTORY Risk Management Representative who turns security nightmares into success cases. For over two
years, I've prevented countless fraud cases, helped hundreds of clients recover hacked accounts,
and earned "Best Client's Friend" recognition for exceptional communication. My drive?
Protecting people's digital lives while safeguarding company assets. I blend fraud detection
expertise, compliance knowledge, and document verification with empathy and problem-solving
skills to guide clients through their worst moments.

EMPLOYMENT HISTORY

Oct 2023 - Jan 2026 Risk Management Representative, Namecheap Inc. Remote
As a Risk Management Representative, my main focus is protecting client accounts, services, and
money while keeping our company secure. I handle a wide variety of customer issues that come
through our ticketing system.

Billing and Payment Issues: I deal with all sorts of billing problems - blocked credit cards and
PayPal accounts in our system, unauthorized charges that clients dispute, chargebacks, paypal
holds, and similar payment-related issues. A big part of this involves verifying payment methods
to prevent fraud before it happens.

Security Issues: When clients get hacked, I'm the one who helps them out. This includes
situations where someone hacked their account or email address, unauthorized transfers of
services to or from their account, identity theft cases, phishing cases, social engineering, and other
security breaches. Each case is different and requires careful investigation.

Account Access Issues: I help clients who can't get into their accounts for various reasons - they
need to change their primary email, having problems with two-factor authentication, or their IP
address got blocked. Getting people back into their accounts safely is a daily part of my job.

Ownership Changes: Some of the most complex cases I handle involve transferring ownership of
accounts and services. This happens when when an employee leaves a company and access
needed for the new employee, or when business partners split up. These situations require
sensitivity and careful documentation.

Client Communication: I send various types of emails to clients depending on their situation -
verification emails to confirm payment methods and prevent fraud, notifications about
chargebacks that have been opened, and compliance-related communications for OFAC
verification and age verification for underage users.

Document Review: A significant part of my work involves reviewing and verifying client
documents. I work directly with identification documents, utility bills, business registration
papers, and payment method documentation. This requires attention to detail and understanding of
different document types from various countries and jurisdictions.

EDUCATION
Sep 2020 - Jun 2025 Bachelor, Yaroslav Mudryi National Law University Kharkiv

SKILLS Payment processing systems PCI DSS (Payment Card Industry Data
Security Standard)
Customer support ticketing systems
Chargeback and dispute resolution
Document management systems processes

VPN and IP management tools Clear written communication. and
professional email etiquette
OFAC compliance and sanctions
screening Ability to explain complex security
issues to non-technical client
GDPR and data privacy regulations
Investigative mindset

Collaboration with teams from other
departments