Олексій

OLEKSII STRILCHYK
BILLING MANAGER/CUSTOMER MANAGEMENT

I have over three years of experience handling financial systems and
digital transactions across Visa, MasterCard, PayPal, Klarna, and
cryptocurrency platforms, combined with two years of customer support
experience in fast-paced international environments at Wizz Air and
CONTACT Nutrisolution (health and vitamin products). I am highly proficient in CRM
systems including Zendesk,Shopify, and AfterShip, as well as reporting
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dashboards and analytics tools used to optimize workflows and improve
operational efficiency.
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I bring strong expertise in vendor management, procurement, and
Kyiv (Ukraine) contract negotiations through my role as a Buying Manager. Additionally,
I have leadership experience as an Art Director, where I managed teams,
My Linkedin onboarded new staff, and implemented digital marketing strategies to
drive performance and business growth.

SKILLS
WORK EXPERIENCE
Customer support & billing operations
Payment processing
CRM systems & workflow Nutrisolution
2025 - Present
optimization Customer Support Representative
Team leadership & staff training
Multichannel customer support (chat, e-mail) for a health and nutrition e-
Supplier & client communication
commerce platform, handling orders, subscriptions, payments, returns, and
Advertising & targeted promotions
delivery issues
Problem-solving & process i
Use of CRM and e-commerce systems (Zendesk, Shopify, AfterShip) to analyze
mprovement cases, resolve technical and logistics-related issues, and collaborate with
LANGUAGES internal teams to improve support processes and customer experience
WizzAir
2024 - 2025
Customer Support Representative
English (Fluent) Text and telephone-based customer support in the aviation domain, handling
German (Fluent) booking management, payments, refunds, schedule changes, and disruption cases
Ukrainian (Native) Analysis and resolution of complex customer and system-related issues, with close
collaboration across internal teams to ensure compliance, accuracy, and high
EDUCATION service quality
Grafit Holding 2023-2024
2019 - 2022 KYIV Buying Manager
UNIVERSITY OF MARKET Procurement and sourcing of automotive parts for Auto Details, specializing in
RELATIONS (Management) Porsche, Volkswagen, and Audi components
2023 - 2024 C# Analysis of supplier data, pricing, and stock availability to optimize purchasing
PROGRAMMING decisions, ensure part compatibility, and maintain efficient inventory flow
COURSE (Basics of 2022-2023
Flow Barbers
object-oriented
Art Director
programming)
Creative direction and responsibility for the visual appearance of the
Barbershop, Introduction and training of new team members
Development of customer loyalty strategies and quality standards