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Owebor

Customer service manager

Рассматривает должности:
Customer service manager, Sales manager, Call center operator, Logistician, Dispatcher, Personal assistant, Customer support manager
Город проживания:
Тернополь
Готов работать:
Львов, Тернополь, Удаленно

Контактная информация

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MENTOR OWEBOR
Office Manager | International Sales Executive | QA Software Tester | Customer Service Professional
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Ukraine | Remote / Worldwide | Available Immediately
PROFESSIONAL SUMMARY
Office Manager, International Sales Executive, and certified QA Software Tester with over 6 years of experience in remote ready roles spanning international sales, team leadership, administrative coordination, customer service, and debt recovery. Proven track record delivering measurable outcomes including a 95% debt recovery rate, 30% customer base growth, and 20% productivity improvement. Experienced in conducting outbound international sales, presenting investment opportunities to high value prospects, and managing the full client sales cycle from initial outreach through to closing and ongoing account management. Hands-on QA testing experience on the uTest and Applause platforms covering functional testing, regression testing, exploratory testing, usability testing, and detailed bug reporting with severity ratings across web and mobile applications. Proficient in Microsoft Office Suite and CRM systems. Available for remote work immediately.
SALES EXPERIENCE
International Sales Executive
Geo Company | Remote | October 2025 to March 2026
• Conducted outbound international sales calls engaging clients across multiple countries.
• Presented investment opportunities and business strategies to high value international prospects.
• Ran post registration onboarding calls explaining investment processes and guiding clients through each stage of their journey.
• Managed the full sales cycle from initial outreach and pitch through to closing and ongoing account management.
• Built and maintained strong client relationships through professional communication and consistent follow-up.
• Consistently met targets in a high pressure international sales environment.
QA AND SOFTWARE TESTING EXPERIENCE
Quality Assurance Tester (Freelance)
uTest Platform | Remote | 2023 to Present
• Completed a certified QA Software Testing course via uTest Academy covering functional, exploratory, regression, and usability testing methodologies.
• Executed assigned test cases across web and mobile applications on the uTest global crowdsourced testing platform.
• Identified and submitted detailed bug reports with clear reproducible steps, severity ratings, and supporting evidence.
• Participated in multiple paid real-world test cycles across live software products for global clients.
• Maintained consistently accurate and well documented reports meeting platform quality standards.
Quality Assurance Tester (Contract)
Applause Platform | Remote | 2024 to Present
• Participated in a paid QA engagement testing the Kraken Pro crypto trading platform for Applause.
• Executed structured test cases across trading interface workflows covering functional and usability testing.
• Submitted detailed, reproducible bug reports with severity classifications and supporting screenshots.
WORK EXPERIENCE
Project Manager
Nick Lawrence LTD | Abuja, Nigeria | February 2017 to November 2018
• Coordinated cross functional teams to deliver multiple projects on time and within budget.
• Redesigned reporting processes, improving overall team productivity by 20%.
• Acted as the primary communication link between departments and senior leadership throughout all project phases.
Loan Officer / Marketing Specialist
Macrod Microfinance Bank | Ughelli, Delta State, Nigeria | August 2013 to November 2014
• Achieved a 95% debt recovery rate through strategic client negotiations and thorough follow-up procedures.
• Grew the customer base by 30% through targeted marketing campaigns and direct community outreach.
• Managed loan portfolios and conducted detailed assessments of client creditworthiness.
IT and Admin Intern
Jedi Computer Technology | Ogwashi-Uku, Nigeria | January 2012 to June 2013
• Supported daily IT operations and administrative functions in a technology-focused office environment.
• Gained practical experience in data entry, document management, office technology systems, and administrative support.
Note: 2018 to 2023 involved personal relocation and resettlement to Ukraine, during which time informal freelance and community coordination work was carried out.
CORE SKILLS
Sales and Business Development
International Sales, Outbound Sales, Investment Presentations, Full Sales Cycle, Client Onboarding, Account Management
QA and Testing
Bug Detection and Reporting, Test Case Execution, Exploratory Testing, Functional Testing, Regression Testing, Usability Testing, Web and Mobile Testing, uTest Platform, Applause Platform
Office and Administration
Team Leadership, CRM Systems, Debt Recovery, Administrative Coordination, Process Optimisation, Stakeholder Communication, Problem Solving
Technology and Tools
Microsoft Excel, Microsoft Word, Microsoft Outlook, Attention to Detail, Adaptability, Remote Collaboration, International Environment Experience
CERTIFICATIONS
QA Software Testing Certification, uTest Academy
Completed a full QA testing course covering functional testing, exploratory testing, regression testing, usability testing, bug reporting, and test case execution. Followed by paid real-world testing engagements on live software products via the uTest and Applause platforms for global clients.
EDUCATION
Higher National Diploma (HND), Office Technology and Management
Delta State Polytechnic, Ogwashi-Uku, Nigeria | January 2014 to October 2016
National Diploma (ND), Office Technology and Management
Delta State Polytechnic, Ogwashi-Uku, Nigeria | August 2011 to December 2013
LANGUAGES
English, Fluent

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