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Ruslan Lokshin

32 y.o

Customer Support Specialist

[открыть контакты](см. выше в блоке «контактная информация»)

Kharkiv, Ukraine


Summary



Team member with strong computer skills and over 3 years of experience in customer 

support. Experienced in CRM systems, Google Workspace apps, accounting software, AI 

tools, Crypto and web browsers, as well as experience with other digital software. 

Quick learner, able to adapt to new software and digital tools easily.


Experience


Bookkeeper, Сity ​souvenir shop "lyatyusho", Sep 2023 - Present

Support general accounting tasks and website work

Adding information about expenses, incoming products etc. to the accounting system

Update the website: change / add product pages, check if products are in stock

Prepare reports on financial expenses, cost of ingredients and products, recalculation 

results


Customer Support Specialist, Apuesta Cloud Company, Feb 2024 - Jan 2026

Provide technical support to users and answer product questions

Verify user accounts, explain how to use the website and help with account actions

Check withdrawal requests and game rounds, create bug reports, add bonuses

Support users on the platform


Visa Processing Specialist, GIC Immigration Company, Mar 2022 - Sep 2023

Support clients during the full visa process

Prepare and check all required documents

Fill in online application forms

Register clients in visa centers and online queues

Communicate with clients and update them on progress

Keep records and reports in the CRM system


Equipment repair engineer, Double Bit Axe coffee company, Sep 2019 - Feb 2022

Repair and service coffee equipment in coffee shops

Check equipment and keep it in good working condition

Train baristas to use coffee machines and grinders


Education


Food Technology and Engineering - Bachelor of Engineering

Trade and Economic Institute

2011 - 2015 Kharkiv, Ukraine




Created Apr 2026