Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/18021780/

Опыт работы

Account Manager

с 08.2024 по 03.2026 (1 год 8 месяцев)
CleanWhale, Remote (Public and business services)

•Managed daily customer communications via SMS, email, and phone, ensuring timely responses and high satisfaction.
•Handled booking and scheduling of cleaning appointments, coordinating with cleaning teams to ensure service delivery.
•Resolved customer complaints and service issues (e.g., rescheduling, quality concerns, missed appointments) promptly and professionally.
•Maintained accurate client records and service details using CRM and scheduling platforms.
•Followed up with clients post-service to ensure satisfaction and encourage repeat bookings.
•Assisted in optimizing schedules to improve efficiency and reduce service delays.

Office manager

с 05.2023 по 07.2024 (1 год 3 месяца)
NYMedical, Remote (Medicine, pharmacy)

Coordinated appointment bookings and scheduling, managing a high volume of daily client interactions.
•Communicated with patients via email, phone, and messaging systems to confirm appointments and address concerns.
•Resolved issues related to scheduling, billing, and service delivery, ensuring a smooth client experience.
•Maintained organized digital records and updated client information in real time.
•Collaborated with internal teams to ensure efficient service operations.

Образование

Simon Kuznets Kharkiv National University of Economics

Economics, Kyiv
Высшее, с 2015 по 2021 (6 лет)

Знания и навыки

• CRM
• Email client
• SMS-marketing
• MS Word
• MS Office
• Cold sales
• Business communication
• Client relationship
• Attracting new customers
• Customer retention
• Google Meet
• Google Chrome User
• Google Docs
• Scheduling
• Time management
• Organizational skills
• Attentiveness
• Zendesk
• Ability to work in multitasking mode
• High working capacity
• Empathic
• Patience
• HubSpot
• Google Workspace
• Conducting negotiations
• Contract preparation
• Inbound sales
• Active listening
• Effective communication
• Rapport Building
• Conflict resolution
• B2B Sales
• Knowledge of sales techniques
• Sales technology
• Discipline

Знание языков

• Английский — свободно
• Украинский — средний