Юлія

YULIIA KROLIAK
Account Manager

Experience
October 2025 - January 2026
Ironsail Pharma

[открыть контакты](см. выше в блоке «контактная информация») Clinic Onboarding & Activation Specialist
Responsibilities:

[открыть контакты](см. выше в блоке «контактная информация»)
• keeping track of new signups
• new client setup
• collecting and filling out documentation
• templates creation & polishing
• HIPPA compliance
• CRM maintenance
• outreach

Achievements:

EDUCATION I improved processes which allowed me & my team to speed up our workflow as well
as make the singup easier for the clients.

June 2024 - May 2025
Bachelor of Law
NDA
Taras Schevchenko National Account Manager
University of Kyiv Responsibilities:

2016 - 2020 attracting new partners and current partners’ retention
partnership negotiations
mediation between the team and partners
Master of Law payments management

Taras Schevchenko National Achievements:
University of Kyiv
KPIs exceeded, attracting 6.9 partners/week on average.
2020 - 2021
March 2023 - December 2023
Savvy
LANGUAGES Account Manager
Responsibilities:

Ukrainian - Native onboarding for new clients
launch of new groups, workshops, testing
checking placement tests and allocating students to proper groups
English - Advanced communication with clients via e-mail, Telegram, Zoom, Skype
reacting to clients' requests/questions/clarifications/needs
IELTS test passed in 2019
dealing with complaints, providing care, and offering speedy effective solutions
negotiating successfully to boost customers’ satisfaction
raising clients' awareness of services offered
gathering and processing feedback
reporting to clients at the end of the module/course
developing client retention and engagement strategy
keeping CRM updated
various administrative tasks

Achievements:

I've onboarded 9 new corporate English clients, launched 17 groups, and numerous
workshops on soft skills. Managed 30 B2B clients total + 7 B2C.
April 2020 - December 2021
Livingston Research

Customer Support Representative
Responsibilities:

communication with clients via texts, Facebook, in-app chat, e-mail
placing orders
updating clients on order progress
forwarding clients’ requests to freelancers
gathering comments for revisions, requesting time, and informing freelancers
about that
providing credits as compensation in specific cases
gathering evidence for refund investigation
offering marketing initiatives
requesting extensions
estimating tasks length/volume and time needed to complete them

Achievements:

I was selected as the Yoda of the month once (a person with the lowest strike rate).

February 2020 - March 2020
Mindy Teams
Activation Specialist
Responsibilities:

• new partners onboarding
• tracking the process in Salesforce and Excel
• holding short lectures in Zoom
• consultation via phone calls in Kustomer
• sending learning materials and login details to their cabinets via email in Kustomer

Achievements:

I onboarded 100 partners in total.

October 2019 - January 2020
Mindy Teams
Customer Support Manager
Responsibilities:

• communication with customers, partners, and employees via chats, e-mails, social
media, and calls in Kustomer
• fraud control
• escalation of cases to other departments and team leaders
• performing the procedures applicable to specific cases
• basic tech assistance

Achievements:

I was a top performer and received bonuses every month.