Софія

Bourget-du-Lac, France

SOFIIA POLIANSKA [открыть контакты](см. выше в блоке «контактная информация»)
https://www.linkedin.com
Sales & Customer Success Specialist [открыть контакты](см. выше в блоке «контактная информация»)

PROFILE
Results-driven Master’s student with proven experience in customer interaction and sales in high-volume
environments. Successfully managed 100+ client interactions daily, applying upselling and cross-selling
techniques to drive results. Strong ability to communicate with international clients in English, quickly identify
needs, and convert interactions into sales opportunities. Thrives in fast-paced environments and motivated to build
a career in sales and business development.

WORK EXPERIENCE
CA Indosuez Wealth Management – Intern – Compliance & Fraud Prevention 2025
Supported fraud prevention operations by verifying 50+ client files/week, maintaining Excel dashboards
tracking 100+ investigations. Supported handling of dozens of sensitive cases by ensuring accurate document
verification and data integrity. Developed strong attention to detail and client-focused mindset.

Hôtel Victoria Deluxe – Customer Service & Sales Assistant 2023-2024
Applied upselling and cross-selling techniques. Managed high-volume client interactions (100+ customers
daily). Resolved customer issues quickly and efficiently. Adapted communication to different client profiles in an
international environment.

VOLUNTEER EXPERIENCE
ELU - Échanges Lorraine Ukraine - Volunteer 2024-2025
Organized public events and community projects (Metz, France). Supported marketing and promotion activities.
Worked in multicultural teams.
AIESEC - Project Manager – International Mobility 2023
Spearheaded the end-to-end recruitment process (interviews, skill assessments, and matching) for the 'Global
Talent' professional internship program. Optimized candidate pipeline management and tracked Key Performance
Indicators (KPIs) via the organization’s global CRM platform.

EDUCATION
Master 1 – Solar Energy, Law, Economics and Management
2025-2026
Université Savoie Mont Blanc, France
Developed skills in data analysis, contract law, and sustainable economics applied to solar and renewable energy.
Project: Analysis of the role of carbon awareness in promoting residential energy-saving practices.

Licence 3 – Management International et Commerce
2024-2025
IAE Metz, France
Developed competencies in international management, marketing, financial management, accounting, and
financial analysis.
Academic project: analysis of innovation and resilience of Ukrainian exporting SMEs.

Bachelor - International Economic Relations 2022 – 2026
Chernivtsi National University, Ukraine
Developed strong knowledge in international economics, business, and administration, with a focus on global
economic relations.
Projects:
The role of the United Nations in shaping global integration processes
Ukraine’s international energy strategy and its integration into the European market

SKILLS LANGUAGES
Sales & upselling techniques Tech: Microsoft Office, Canva, Ukrainian - native
Client communication & Trello, Data Bank, ClickUp, English - Advanced
relationship building STATA, QGIS Russian - Advanced
Problem solving in fast-paced Data Analysis (Excel) French - B2
environments Adaptability & teamwork