Личные данные скрыты

Yuliia Krynytska
Lviv, Ukraine • [открыть контакты](см. выше в блоке «контактная информация») • [открыть контакты](см. выше в блоке «контактная информация»)
PROFESSIONAL SUMMARY

I am a communicative and fast-learning person with a strong background in customer support, order management, and problem-solving. I respond to people quickly, stay calm in difficult situations, and always try to find a solution rather than just give an answer. Chat communication is something I feel very natural at — I can keep it professional, friendly, and clear at the same time. I am ready to train, follow guidelines, and improve every day. I believe I would be a good fit for a support role because I genuinely care about the people I help, and I know how to turn a frustrated customer into a satisfied one.
SKILLS

Communication & Support: Chat support | Conflict resolution | Active listening | Customer service | Written communication
Operations & Tools: Data entry | Order management | Documentation | Google Sheets | MS Office
Personal Strengths: Multitasking | Fast learning | Adaptability | Attention to detail | Work under pressure
WORK EXPERIENCE

General Worker | Various Employers | 2024 – 2026 | Rzeszów, Poland & Alkmaar, Netherlands
• Worked in fully English- and Polish-speaking environments every day, using both languages in real professional settings.
• Adapted quickly to two different work cultures, teams, and workflows within a short period of time.
Store Administrator | Blyzenko | 2023 – 2024 | Lviv, Ukraine
• Managed daily stock operations — received and documented 300+ product items per week, kept inventory records accurate and up to date.
• Handled customer complaints and conflict situations directly, resolving most issues on the spot.
• Ran multiple responsibilities at once — floor support, admin tasks, and team communication — without losing quality or speed.
Project Manager | 3DWay | 2023 | Lviv, Ukraine
• Managed 20+ custom 3D printing orders per month — gathered technical details, tracked production, and updated clients regularly.
• Maintained spreadsheets, contracts, and cash records; communicated with English-speaking clients via chat and email.
• Resolved unexpected issues between clients and production — delays, spec changes, complaints — calmly and professionally.
Call Center Operator | Kvadrat Sushi | 2022 | Lviv, Ukraine
• Processed 60+ inbound orders per shift accurately and efficiently in a high-volume environment.
• Handled customer questions and complaints with patience, resolving most issues on first contact.
EDUCATION

Bachelor of Philosophy | St. Joseph Bilchevsky Theological Institute (branch of Catholic University of Lublin) | Lviv, Ukraine | 2015 – 2020
LANGUAGES

Ukrainian — Native | Polish — Upper Intermediate (B2) | English —Upper Intermediate (B2)