Soheil

Customer support representative, 50 000 грн

Вид занятости:: полная
Возраст:: 37 лет
Город проживания:: Харьков
Готов работать:: Удаленно

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/18075999/

Опыт работы

Пауза в карьере

с 10.2025 по 04.2026 (7 месяцев)
War

Unfortunately, in between war in Ukraine and war in Iran, I did not have much choice but to lay low and do odd jobs that are not noteworthy.

Client Relations Manager

с 04.2024 по 09.2025 (1 год 6 месяцев)
NIK TAX, Remote (Legal)

Owned end-to-end client communication across active legal cases.
Acted as liaison between clients and legal teams, reducing delays and confusion.
Maintained structured, confidential records and improved communication consistency.

Customer service representative

с 01.2020 по 11.2023 (3 года 11 месяцев)
SupportYourApp, Kyiv (IT)

Led multiple support teams handling high-volume interactions.
Managed large ticket queues (80+ tickets/day).
Maintained ~95% CSAT while resolving complex cases.
Handled escalations and coached team members.
Improved processes and response quality.

Customer support representative

с 04.2015 по 01.2017 (1 год 10 месяцев)
ParsOnline, Remote (Telecommunications and networking)

Provided support in fast-paced environment.
Diagnosed issues and guided customers.
Escalated technical cases and maintained CRM records.

Образование

KROK University

Management (English), Kyiv
Высшее, с 2017 по 2022 (5 лет)

The studies to leading teams, oversee operations, and make strategic decisions within organizations. It covers key areas like leadership, finance, marketing, and organizational behavior. These degrees' purpose is to equit students with the analytical and interpersonal skills necessary for roles in various industries.

Дополнительное образование и сертификаты

Tourism management course, Avaye Jalbe Sayahan institution.

2012, 1 year.

Знания и навыки

Goodwill
Understandability
Data management
Zendesk
Freshdesk
Work with clients
Salesforce user
Windows OS User
Customer orientation
Search for new customers

Знание языков

Английский — свободно
Персидский (фарси) — свободно