Світлана

Profile
Svitlana A former English teacher, organized, responsible, punctual and energetic,
Kuzina seeking a position that will challenge my skills and talents while allowing me
to make significant contributions to the company.

Employment History
Details
Customer Service Specialist at Scalivo, Germany
Ukraine
[открыть контакты](см. выше в блоке «контактная информация») October 2025 – January 2026
[открыть контакты](см. выше в блоке «контактная информация») ● handled incoming customer inquiries via email;
● resolved customer issues and concerns, including complaints and
Nationality objections;
Ukrainian ● escalated complex cases to the technical or relevant departments;
● prepared response templates and communication standards;
Skills ● collected customer feedback and provided suggestions to improve
service quality.
Communication Skills
Team Lead of the Lead Generation Department at Remote Helpers,
Ability to Work in a Team
Ukraine
Ability to Multitask
December 2024 – October 2025
Computer Skills
● managed a team of lead generators by setting tasks, monitoring KPIs, and
Microsoft Office Word
supporting team development;
Microsoft PowerPoint
Canva ● developed and implemented client acquisition strategies and optimized
Editing and Proofreading lead generation workflows;
Translation ● organized and supervised daily operations, ensured lead quality, and
coordinated with the sales team;
Languages ● created and updated training materials, organized internal training
Ukrainian sessions, and maintained the department knowledge base;
● conducted onboarding for new team members and ensured smooth
Russian
adaptation;
English ● tested and integrated new tools to improve lead generation
performance.
Czech
Lead generation manager at Remote Helpers, Ukraine
October 2023 – October 2025
● searched for and identified potential clients via social networks, primarily
LinkedIn;
● built and maintained relationships with prospective clients;
● engaged target audiences to generate interest in company services;
● collected and analyzed contact information and company insights;
● maintained accurate and up-to-date records in the CRM system.

Proofreader, language editor at Lexical Computing CZ s.r.o., Czech
Republic
April 2022 – April 2023
● worked on a project to create a Ukrainian language dictionary;
 ● proofread and edited dictionary headings (keywords);
● identified word forms and clarified meanings;
● proofread and edited usage examples in Ukrainian;
● proofread and edited English translations of Ukrainian words and
example sentences;
● сollaborated closely with other colleagues on the Ukrainian dictionary
project.

Vice Principal at Secondary School, Ukraine
August 2011 – December 2021
● worked closely with the School Principal to establish priorities and goals;
● organized the educational process at the school;
● organized the methodical work at the school;
● developed agendas, meetings, staff meetings and meeting minutes with
parents;
● prepared reports and records, and current documents;
● managed staff attendance and submitted timesheets;
● assisted the School Principal with daily tasks and special projects as
needed.

English Teacher at Secondary School, Ukraine
August 1998 – December 2021
● created and implemented lessons based on child-led interests and
curiosities;
● planned and implemented effective classroom management practices;
● engaged students in active, hands-on, creative problem-based learning;
● conducted assigned classes at the scheduled times;
● created and maintained a positive and safe learning environment;
● planned and prepared extracurricular activities for pupils.

Education
Specialist, Diploma of English Teacher, Horlivka State Pedagogical
Institute of Foreign Languages, Horlivka
September 1993 – June 1998