Daniel Ветеран

Daniel Smith
Drohobych, Ukraine
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Professional Summary
Customer Support Specialist with experience supporting and selling to US-based customers in fast-paced remote environments. Skilled in handling customer inquiries via phone, chat, and email, resolving issues efficiently, and delivering a high level of service. Combines strong communication skills with empathy and a structured, solution-focused approach. Comfortable managing multiple requests while maintaining quality and accuracy.

Core Skills
• Customer Support (Phone, Chat, Email)
• Sales & Customer Communication
• Problem Solving & Issue Resolution
• Empathy & Customer Experience
• CRM Systems & Ticket Handling
• Appointment Scheduling & Coordination
• Multitasking in High-Volume Environments
• Remote Work & Team Collaboration

Professional Experience
Customer Success Manager / Project Manager (Remote)
Vista Trans Holding (US)
Aug 2025 – Present
• Communicate with US-based clients via phone, chat, and email to resolve issues and provide support
• Act as a primary point of contact, ensuring high customer satisfaction
• Handle customer requests, follow-ups, and service coordination
• Identify and resolve issues proactively before escalation
• Maintain accurate records of customer interactions and account activity
• Collaborate with internal teams to deliver effective and timely solutions

Customer Support & Sales Manager (Remote)
H2H Movers (US)
Jan 2025 – Aug 2025
• Handled both customer support and sales interactions with US-based clients
• Managed inbound and outbound calls, converting inquiries into booked services
• Identified customer needs and recommended appropriate solutions
• Built trust with customers through clear communication and empathy
• Resolved issues efficiently while maintaining a positive customer experience
• Used CRM systems to manage leads, track interactions, and schedule services

Infantryman — International Legion
Ukrainian Armed Forces
2022 – 2024
• Operated effectively in high-pressure environments requiring fast decision-making
• Maintained clear communication within multinational teams
• Demonstrated discipline, resilience, and accountability

Infantryman (2-Star Private)
Irish Defence Forces
Oct 2017 – Apr 2019
• Completed structured military training with focus on discipline and teamwork
• Operated and maintained equipment with attention to detail
• Worked within strict procedures and chain of command
• Developed strong responsibility and decision-making skills

Shrink Wrap Lead / Dispatch Team Member
The NestBox Egg Company, Ireland
Apr 2018 – Jul 2022
• Coordinated dispatch and logistics operations, ensuring timely order fulfillment
• Trained staff and supported daily operations
• Maintained documentation and workflow organization
• Worked in a fast-paced production and logistics environment

Education
Leaving Certificate – Ireland

Certifications
• First Aid Responder
• HACCP Training
• ECDL (European Computer Driving Licence)
• Manual Handling Certificate
• Chemical Awareness & Spill Control

Additional Information
• Native English speaker
• Strong communication and interpersonal skills
• Experience working with US customers
• Comfortable with evening shifts (US time zones)
• Experienced in remote work environments