Annabel

ANNABEL UCHENNA
Customer Service/ Support Agent

Email: [открыть контакты](см. выше в блоке «контактная информация»)
Whatsapp: [открыть контакты](см. выше в блоке «контактная информация»)
Telegram: Dee_Rahh
PROFESSIONAL SUMMARY
Friendly and detail oriented customer service professional with 3years experience in handling inquirie, resolving
complaints and improving customer satisfaction. Dedicated to providing exceptional service and enhancing
brand loyalty. Results drive, optimizing customer support operation. Passionate about implementing strategies
that improve efficiency and customer loyalty. Energetic and adept at assisting customer, handling transactions.

WORK EXPERIENCE

Support Agent Oct 2025 - Present
Capkult Logistics
Managed inquiries from 100+ clients daily.
Led clients feedback session, improving services.
Documented Customer interactions and solutions in the CRM system.
Handled escalated complaints with a high success rate.

Customer service Representative July 2024 - Aug 2025
Multibiz Synergy
Provided technical support to customers via phone, email and chat
Collaborated with team members to achieve sales targets and provide excellent customer service.
Assisted customers in finding and selecting products based on their needs and preferences.
Processed customer transactions accurately and efficiently.

Sales Representative April 2023-April
Teencoders computer services 2024
Handled parents inquiries, resolving issues promptly to maintain high levels of satisfaction .
Upselling and cross selling products(courses) to customers.
Provided exceptional customer service, building lasting relationships and repeat business.

EDUCATION
Abia State University KROK University, Kyiv
Bachelor of Science in Public Health, Masters in Business
BSPH Administration
Dec 2016 - March 2020 Sept 2020 - July 2022

SKILLS
Leadership Skill Active Listening
Flexibility Adaptability
Conflict Resolutions Effective Communication
Customer Service Skills Time Management