Юлія

YULIIA KORNILOVA
Kyiv
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)
OBJECTIVE
Dynamic and creative professional with over 6 years of experience in retail administration and content creation. Proven track
record in managing brand social media presence, producing high-quality visual content, and fostering community engagement.
Adept at streamlining administrative operations and delivering exceptional customer service. Seeking to leverage my background
in SMM and retail management to contribute to a growth-oriented team.

SKILLS
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• Customer Service: Providing excellent customer service, addressing inquiries, and resolving issues effectively.
• Sales Support: Assisting the sales team in achieving targets, preparing sales reports, and maintaining customer
databases.
• Administrative Tasks: Performing various administrative duties such as scheduling appointments, managing calendars,
and
organizing documents.
• Communication: Strong verbal and written communication skills to interact with customers, colleagues, and
management.
• Organization: Demonstrating organizational skills to prioritize tasks, manage time effectively, and maintain accurate
records.
• Problem Solving: Identifying and resolving problems proactively, finding suitable solutions to meet customer and
business needs.
• Attention to Detail: Ensuring accuracy and precision in data entry, document preparation, and maintaining records.
• Multitasking: Ability to handle multiple tasks simultaneously, maintaining focus and meeting deadlines in a fast-paced
environment.
• Teamwork: Collaborating effectively with colleagues, contributing to a positive work environment, and supporting
team goals.
• Social Media Management

EXPERIENCE
__________

BOMOU ARTISANAL BAKERY, Bakery & Coffee Shop Toronto, Canada
Content creator 2024-2025
• Social Media Strategy: Managed the brand’s Instagram account, including content planning, copywriting, and daily audience
engagement to increase brand awareness.
• Visual Content Production: Spearheaded professional photo and video shoots for social media and marketing materials,
ensuring high-quality brand representation.
• Influencer & Brand Collaborations: Successfully identified partners and executed local collaborations, expanding the shop’s
reach within the Toronto market.
• Community Management: Communicated directly with customers online, managing feedback and building a loyal digital
community.
• Creative Direction: Maintained and enhanced the visual aesthetic of the brand, leading to a measurable increase in follower
engagement and foot traffic.

UNIQLO, FMCG Retail Toronto, Canada
Sales Associate 2023-2024
• As a dedicated Sales Assistant at Uniqlo, I played a pivotal role in providing an exceptional shopping experience for
customers while
contributing to the overall success of the store team. With a focus on customer satisfaction and product knowledge, I
consistently
upheld the brand's values and exceeded sales targets.

ULTRAGROUP SUPERDRY, FMGC Retail Kyiv, Ukraine
Clothing Store Administrator 2019-2022
• Maintained accurate records and data entry, including employee files, financial transactions, and inventory management.
• Assisted with hiring and onboarding processes, including job postings, resume screening, and scheduling interviews.
• Coordinated and executed events and promotions, working with vendors and team members to ensure successful
execution.
• Conducted regular audits to ensure compliance with company policies and procedures, including safety and security
protocols.
• Assisted with payroll and budget management, tracking expenses and revenues to support financial reporting.
• Demonstrated professionalism, attention to detail, and strong organizational skills to manage multiple tasks and
priorities.

PUMA , FMCG Retail Kyiv, Ukraine
Cashier -> Sales Associate 2017-2019
• Processed customer transactions using POS systems, handling cash, credit, and debit card payments
• Provided excellent customer service as a cashier, handling cash, credit, and debit card payments and resolving customer
issues
• Contributed to a positive work environment by demonstrating professionalism, teamwork, and a strong work ethic
• Expressed interest in expanding job responsibilities and developing new skills, leading to the transition to a Sales
Associate role
• Assisted with visual merchandising by ensuring that the store was well-organized, clean, and visually appealing
• Demonstrated a commitment to learning and improving by participating in training sessions and seeking feedback from
managers and
peers.

EDUCATION
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BORYS GRINCHENKO KYIV METROPOLITAN UNIVERSITY Kyiv, Ukraine
Bachelor of Arts 2013-2017
• Concentration in Social Pedagogy
• Professional qualifications: Social Care Teacher, Practical Psychologist.
ADDITIONAL INFORMATION
Language Abilities: English – B1-B1+ (Independent User) , Ukrainian - native (Proficient User)