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EMMANUEL BENJAMIN
Abuja, Nigeria | Open to Remote & On-Site Opportunities
Phone: [открыть контакты](см. выше в блоке «контактная информация») | Email: [открыть контакты](см. выше в блоке «контактная информация») | Telegram: @schcroprivate

PROFESSIONAL SUMMARY
Results-driven Sales and Customer Relations Professional with proven experience in customer engagement, lead conversion, client relationship management, and communication strategy. Skilled in identifying customer needs, presenting solutions persuasively, and driving revenue growth through excellent relationship-building and follow-up strategies.

Demonstrates strong expertise in sales communication, customer service operations, inbound and outbound client interactions, CRM coordination, and stakeholder management. Adept at achieving sales objectives, maintaining client satisfaction, and representing brand value with professionalism and credibility.

Highly effective in remote collaboration, digital sales support, lead nurturing, and account relationship management. Seeking an opportunity as a Sales Representative / Sales Executive where strong communication, negotiation, and customer conversion skills can directly contribute to business growth.

CORE COMPETENCIES
- Sales Representation & Account Management
- Lead Generation & Follow-Up
- Client Relationship Management
- Customer Acquisition & Retention
- Inbound / Outbound Communication
- Negotiation & Closing Skills
- Product Presentation & Demonstration
- CRM & Sales Reporting
- Customer Support Excellence
- Microsoft Office & Google Workspace
- Data Entry & Documentation
- Team Collaboration & Remote Work

PROFESSIONAL EXPERIENCE

INDEPENDENT COMMUNICATIONS & CLIENT SUPPORT SPECIALIST
Nigeria | Project-Based / Freelance
2023 – Present
- Managed customer communication workflows across digital and service-related projects
- Handled inbound inquiries and client support requests across multiple channels
- Built and maintained strong client relationships through prompt response and professional engagement
- Assisted in converting inquiries into business opportunities through strategic follow-up
- Coordinated customer-facing communication to improve brand credibility and retention
- Maintained detailed records of client interactions and service outcomes
- Supported customer issue resolution, ensuring high satisfaction and repeat engagement
- Delivered persuasive communication tailored to client needs and expectations

CONTENT & COMMUNICATIONS COORDINATOR
Nigeria
2022 – 2023
- Coordinated audience communication and messaging strategies for project campaigns
- Supported outreach efforts and stakeholder engagement initiatives
- Developed communication materials designed to increase customer response and interaction
- Assisted in lead communication and client conversion support
- Maintained consistency in professional written and verbal communication
- Collaborated with teams to support business development efforts

SOCIAL MEDIA & DIGITAL CLIENT ENGAGEMENT SUPPORT
Nigeria
2021 – 2022
- Managed customer and audience inquiries across digital platforms
- Responded to messages, complaints, and service requests promptly
- Built positive customer relationships through consistent engagement
- Supported sales-oriented digital communication initiatives
- Increased audience retention through effective communication strategies

SALES PROJECT EXPERIENCE

CUSTOMER ENGAGEMENT & SALES CONVERSION OPTIMIZATION
Role: Sales / Customer Relations Specialist
Industry: Sales Support | Customer Service | Business Development

Project Summary
Led communication and customer interaction processes aimed at improving customer acquisition, response efficiency, and service retention. Focused on converting leads into active clients through professional engagement, follow-up, and relationship management.

Key Contributions
1. Customer Acquisition & Lead Management
- Managed prospect inquiries and converted interest into opportunities
- Maintained consistent follow-up communication with potential clients
- Improved response turnaround time for inbound inquiries

2. Relationship Management
- Built trust-based professional relationships with customers
- Ensured high customer satisfaction and repeat interactions
- Resolved customer concerns efficiently

3. Sales Communication
- Presented services and value propositions persuasively
- Supported business growth through strategic communication
- Strengthened client confidence and brand trust

4. Reporting & Documentation
- Maintained accurate communication and client activity records
- Tracked customer interactions and follow-up outcomes
- Supported performance reporting and operational visibility

RESULT / IMPACT
- Improved client engagement and retention
- Increased response-to-conversion opportunities
- Strengthened customer trust and communication credibility
- Enhanced brand professionalism and customer satisfaction

EDUCATION
Bachelor of Science (B.Sc.) Computer Science
Tansian University

ADDITIONAL INFORMATION
- Available for full-time employment
- Open to remote and on-site sales opportunities