Maxim

Maxim Symchyshyn
• Ukraine, Ternopil Region 47711 • [открыть контакты](см. выше в блоке «контактная информация») • [открыть контакты](см. выше в блоке «контактная информация») •
• [открыть контакты](см. выше в блоке «контактная информация») •

Professional Summary
Detail-oriented individual with a strong interest in problem solving, and computer system architecture. Experienced in customer satisfaction and customer problem solving, metric analysis and working with complex computer systems with more than 6+ years. Focused on continuously meeting and fulfilling company goals and orders.

Experience
Clario Tech
Tech Coach/Customer Contact Centre information clerk08.2019 – 06.2025

• Conducted technical training sessions, assess CCD-related Cases (tech tests, training)
• Achieved required productivity results on a work shifts for new and foreign employees – up to 70% (median metric)
• Investigated Complex Issues to identify solutions for challenging technical problems
• Guided personal projects to foster growth and innovation so all 100% newcomers will be ready to pass internal qualification
• Started and manage Additional Development Projects
• Led 2-6 groups of agents and newcomers to help them to achieve their best scores and KPI
• Processed and scheduled necessary department collaborations with other departments
• Conducted, created and provided tech articles, trainings, video trainings, company updates, meeting notes
• Conducted a competitor’s analysis, competitor comparison
• Arranged, operated, maintained VM’s and OS, Remote Unattended connections for newcomers to achieve better productivity
• Navigated chat-bots and AI-bots, implemented solutions that had been chosen
• Handled work with data and charts from Salesforce, Jira, Confluence, Yeti CRM, Kromtech CRM
• Setup IoT devices and their systems

Clario Tech (Former ZoomSupport)
Remote Connection Customer Support Specialist02.2016 – 08.2019

• Supported and provided world-class customer service via phone, chat
• Identified and assessed customers' needs to achieve satisfaction
• Handled and resolved customer complaints
• Assisted with troubleshoot software-related issues on Mac and Windows
• Provided fast feedback about the software issues
• Provided quality service within the framework of internal policies

Education
Ternopil National Economic University 09.2017 – 12.2018
Master’s Degree, Finances of Economic and Insurance entities; EQF - 7

Ternopil National Economic University 09.2013 – 06.2017
Bachelor’s Degree, International Economic Relations; EQF - 6

Ternopil Specialized School I-III Degrees №29 09.2013 – 06.2017
High School; Complete Secondary Education

Skills & Interests
Technical: CRM’s: Salesforce and Salesforce Einstein, Zendesk, Zoho CRM, Intercom; Oracle VMWare Suite, Microsoft Office Standalone, LibreOffice, IBM Lotus; remote connection software such as LogMeIn Rescue, TeamViewer, Simple VNC, VNC Viewer/Server, Microsoft Remote Desktop; fluent user of Microsoft Windows, macOS, Android operating systems; Slack, Jira, Confluence, Microsoft SharePoint

Language: English – B2/~C1 (IETLS, results vary); German – A2; Spanish – A1; Ukrainian ­– native; Russian – native

Interests: Food Supplements and medicine related; Data Privacy; Cybersecurity and threat analysis (risk assessment STRIDE; ICS); scripting (Python 3.*); system optimization and tuning, driving a car and a motorcycle