Sophia

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ROMANIUK Telegram: @sophiaromanyk
Kyiv | Remote
Client / Customer
Success Specialist

Experience

About me
Customer Support Specialist (iGaming /
international projects)
Client-oriented specialist with
Betcare | 12.2025 – 04.2026
experience in customer support and
providing customer support via chat and email
sales. Skilled in communication with
for international clients; handling inquiries
English-speaking clients, handling
related to accounts, payments, and platform
inquiries, and building long-term
usage; managing high-volume requests and
relationships. Strong problem-solving
resolving issues; working with CRM and back-
mindset with attention to detail.
office systems to maintain user accounts and
Currently developing skills in digital
communication history; escalating complex
marketing and UX/UI design.
cases and collaborating with internal teams;
ensuring high-quality customer experience and
Skills
adherence to service standards;
communicating with clients in English across
Client communication (chat, calls, email)
different markets.
Client account management & CRM
handling
Sales Manager (IT School)
Issue resolution & objection handling
PASV | 05.2024 – 10.2025
CRM & Tools
managing clients in English from first contact
Zoho CRM, AmoCRM, HubSpot — lead &
to course purchase; working with Zoho CRM,
client management
HubSpot, AmoCRM for lead tracking and status
Back-office systems — account handling
management; conducting consultations and
Telephony & chat systems
identifying client needs; handling objections
Marketing (basic)
and guiding clients through decision-making;
Facebook & Google Ads setup
closing deals and maintaining client
Conversion metrics
relationships.
Customer journey & funnel basics
Design (basic)
Customer Support / Chat Manager (iGaming)
Figma (basic), UI layouts
ADDforce | 01.2024 – 05.2024
UX/UI principles
providing real-time support via chat and
moderating user activity; handling multiple
Education
conversations simultaneously; resolving user
issues and escalating complex cases; ensuring
Kyiv National University of Culture and
smooth communication between users and
Arts
internal teams.
PR & Journalism (Incomplete Higher
Education)
English Tutor
Lango School | 02.2023 – 01.2024
Languages
teaching English to children (A1–B1 levels);
preparing learning materials and adapting
Ukrainian — Native
lessons to student needs; building structured
English — Advanced
learning processes; developing communication
French — Intermediate
and explanation skills.