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Mariana Komonі
Uzhhorod, Ukraine
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Sales / Customer Support Specialist

Worked in managing client relationships, handling inquiries, and converting
communication into results. Fluent in Ukrainian, English, and Slovak. Seeking a
remote Sales or Customer Success role where strong communication and problem-
solving skills drive business growth.

Skills

-Client Communication & Relationship Management
-Lead Handling & Customer Support
-Sales Support & Upselling
-CRM & Data Management
-Proofreading & Translation
-Multilingual Communication (UA / EN / SK)
-Remote Tools: Zoom, Slack, Trello, MS Office

Professional Experience

Client Support Specialist
Freelance | Remote
Jan 2021 – Present

-Communicate with clients in Ukrainian, English, and Slovak via chat, email, and
calls
-Handle incoming requests, resolve issues, and maintain high customer satisfaction
-Identify client needs and suggest appropriate solutions (upselling where relevant)
-Maintain accurate client records and communication history
-Translate and proofread documents for international clients

Jun 2018 – Dec 2020

-Edited academic, business, and marketing content for clarity and accuracy
-Collaborated with clients to meet specific requirements and deadlines
Ensured high-quality written communication across multiple languages
Language Tutor
Freelance | Remote
Mar 2016 – May 2018

-Delivered online language lessons (UA, EN, SK) for students of different levels
-Built strong client relationships and adapted teaching to individual needs
-Managed scheduling, communication, and feedback independently

Education

Bachelor of English and Slovak Philology
Rivne Slavonic Institute — 2006

Bachelor of Finance
Uzhhorod National University — 2008

Languages

-Ukrainian — Native
-English — Upper-Intermediate (B2)
-Slovak — Upper-Intermediate (B2)