Сервис поиска работы №1 в Украине
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Business analyst
- Город проживания:
- Киев
- Готов работать:
- Удаленно
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Yuliia Lozytska
Senior Technical Writer / Business Analyst
[открыть контакты ](см. выше в блоке «контактная информация»)
LinkedIn
Summary
Product-minded Technical Writer with 7+ years of experience in e-commerce and SaaS, with
a strong focus on Business Analysis.
Skilled in structuring requirements, aligning business and technical teams, and delivering
clear, actionable solutions.
Experience
MAUDAU - Senior Technical Writer
Ukraine | E-commerce marketplace (2024 - 2026)
● Owned documentation processes across multiple product teams, ensuring
consistency and scalability
● Collaborated with product and engineering teams to clarify and structure business
and functional requirements
● Translated complex business logic (checkout, delivery, pricing, admin tools) into clear
documentation
● Identified gaps, inconsistencies, and usability risks, contributing to better product
decisions
ZAKAZ.UA - Senior Technical Writer (Business Analysis–oriented)
Ukraine | E-commerce marketplace (2021 - 2023)
● Owned end-to-end documentation processes, building structure and workflows from
scratch
● Gathered, analyzed, and documented business and functional requirements in
collaboration with product and engineering teams
● Produced business analysis documentation, including functional specifications, user
flows, business rules, and BPMN diagrams
● Acted as a bridge between business and technical teams and maintained core
product documentation (API, user guides, release notes, internal knowledge base)
BetInvest Ltd. - Technical Writer
Ukraine | iGaming platform (2020 - 2021)
● Created and maintained user guides and functional documentation for internal
systems and user-facing features
● Supported product expansion by preparing documentation for different markets and
use cases
Leeloo.ai - Technical Writer / Customer Care Team Lead
Ukraine | SaaS product (2018 - 2020)
● Combined technical writing with customer care leadership, aligning documentation,
support processes, and business needs
● Built and scaled customer care function from scratch, including hiring, onboarding,
and process setup
● Supported product releases by creating documentation and internal knowledge
resources based on user feedback
Skills & Tools
Business Analysis
Requirements gathering, process modeling, user flows, business rules
Documentation
Functional documentation, API docs, user guides, release notes
Collaboration
Stakeholder communication, cross-functional work, ambiguity handling
Tools
Confluence, Jira, Notion, Figma, Miro, Draw.io, Swagger
Education & Courses
Business Analysis Fundamentals — Microsoft, 2026
Foundations of Project Management — Google, 2025
Business & Technical Writing Immersion — Starweaver, 2025
BPMN 2.0: Business Process Modeling — Udemy, 2023
Best Practices in Documentation Management — Udemy, 2023
Languages
● Ukrainian - Native
● English - Upper-Intermediate
Senior Technical Writer / Business Analyst
[
Summary
Product-minded Technical Writer with 7+ years of experience in e-commerce and SaaS, with
a strong focus on Business Analysis.
Skilled in structuring requirements, aligning business and technical teams, and delivering
clear, actionable solutions.
Experience
MAUDAU - Senior Technical Writer
Ukraine | E-commerce marketplace (2024 - 2026)
● Owned documentation processes across multiple product teams, ensuring
consistency and scalability
● Collaborated with product and engineering teams to clarify and structure business
and functional requirements
● Translated complex business logic (checkout, delivery, pricing, admin tools) into clear
documentation
● Identified gaps, inconsistencies, and usability risks, contributing to better product
decisions
ZAKAZ.UA - Senior Technical Writer (Business Analysis–oriented)
Ukraine | E-commerce marketplace (2021 - 2023)
● Owned end-to-end documentation processes, building structure and workflows from
scratch
● Gathered, analyzed, and documented business and functional requirements in
collaboration with product and engineering teams
● Produced business analysis documentation, including functional specifications, user
flows, business rules, and BPMN diagrams
● Acted as a bridge between business and technical teams and maintained core
product documentation (API, user guides, release notes, internal knowledge base)
BetInvest Ltd. - Technical Writer
Ukraine | iGaming platform (2020 - 2021)
● Created and maintained user guides and functional documentation for internal
systems and user-facing features
● Supported product expansion by preparing documentation for different markets and
use cases
Leeloo.ai - Technical Writer / Customer Care Team Lead
Ukraine | SaaS product (2018 - 2020)
● Combined technical writing with customer care leadership, aligning documentation,
support processes, and business needs
● Built and scaled customer care function from scratch, including hiring, onboarding,
and process setup
● Supported product releases by creating documentation and internal knowledge
resources based on user feedback
Skills & Tools
Business Analysis
Requirements gathering, process modeling, user flows, business rules
Documentation
Functional documentation, API docs, user guides, release notes
Collaboration
Stakeholder communication, cross-functional work, ambiguity handling
Tools
Confluence, Jira, Notion, Figma, Miro, Draw.io, Swagger
Education & Courses
Business Analysis Fundamentals — Microsoft, 2026
Foundations of Project Management — Google, 2025
Business & Technical Writing Immersion — Starweaver, 2025
BPMN 2.0: Business Process Modeling — Udemy, 2023
Best Practices in Documentation Management — Udemy, 2023
Languages
● Ukrainian - Native
● English - Upper-Intermediate
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