Юлія

JULIJA STEFJUK
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Prague, remote

Professional Summary
I am an experienced Order Management professional with a background in customer support, partner relations, and
operations coordination. I have several years of experience working in international business environments, where I
developed strong skills in order processing, communication, reporting, problem-solving, and process improvement. I
am a customer-focused, adaptable, and reliable person who enjoys working in teams and delivering high -quality
support. My academic background in international relations and tourism has also helped me build a broad perspective
and strong interpersonal skills.

SKILLS PROFESSIONAL EXPERIENCE
• Stress resistance Order Management Officer
• Microsoft Excel Sep 2020 - Present
• Order processing RITCHY S.R.O, Prague
• Report preparation
• Resolve issues arising during order processing.
• Communication and teamwork
• Manage communication with the sales department.
• Initiative and adaptability • Process customer orders and coordinate product
• Organizational skills shipments.
• Analyze and optimize order management processes.
• Negotiate with suppliers and logistics partners.
LANGUAGES
• Monitor order fulfillment and delivery deadlines.
• Czech • Handle order- and delivery-related issues.
• Ukrainian
• English Lodging Partner Associate
• German May 2018 - Aug 2019
EXPEDIA SERVICES CZ S.R.O, Prague

EDUCATION
• Worked with partners to resolve operational and
2020 anticipated issues, including inquiries and modifications.
Master's Degree • Provided technical support and service assistance to
Prague University of Economics and Business, Prague suppliers.
• Built and maintained relationships with hotel business
2019 partners.
• Resolved partner issues and requests via email and phone.
Exchange Program
Ivey Business School, London, Ontario
Customer Support Representative
2017 Mar 2017 - Mar 2018
Bachelor's Degree THOMAS COOK S.R.O, Prague
Prague University of Economics and Business, Prague
• Organized and coordinated activities for key partners.
• Delivered customer service, including prompt complaint
2014
resolution and request handling.
Secondary School Diploma
Jateční Grammar School, Ústí nad Labem
Sales Assistant
Nov 2015 - May 2016
ZARA S.R.O, Prague