Ольга

​​​​​Olha Boldyrieva
Pankivska 19, Apt 23
Kyiv, UA
​​​​​​​Cell: [открыть контакты](см. выше в блоке «контактная информация»)
​​​​​​​​[открыть контакты](см. выше в блоке «контактная информация»)


Career Overview.

Hard-working, stress-resistant and quick learner customer service representative with 2 years experience. Highly motivated to maintain customer satisfaction and contribute to the success of the company. Excellent communicator working in a demanding call center environment as a customer service representative.

- Customer Service.
- Knowledge of MS Windows
- Use of multi-line phones
- Excellent communication skills
- Creative approach to problem solving
- Energetic attitude to work
- Fast learner
- Trilingual - Russian/English/Ukrainian
- Knowledge of PracticeFusion, Dentrix, DataBase, MD, Nextech, SolutionReach, AesthetixCRM programs, Zendesk, Notion, 1C

Achievements

Customer service
- Received top marks for customer satisfaction throughout the company
- Ensured smooth transactions and customer satisfaction, contributing to a streamlined workflow and enhanced service delivery.

Customer service
- Clarified, calmed and quickly resolved conflicts with customers to prevent loss of customers
- Received consistently positive feedback from customers

Phone Service.
- Professionally handled over 50 calls per day, providing information and services to ensure customer satisfaction.

Experience

Advanced Medical Group March 2023
Receptionist
Brooklyn, NY.

Receiving calls and providing all necessary information to clients as well as employee representatives. Maintaining records, entering documents into the system. Provide excellent patient service. Schedule and confirm appointments.

Health Point Medical PC June 2023
Receptionist
Brooklyn, NY.

Handling incoming and outgoing calls to assist patients, verify insurance eligibility, and process referrals promptly. Excelled in scheduling and confirming appointments, ensuring smooth operations across multiple physicians simultaneously.

RPK Professional Group September 2023
Broker
Brooklyn, NY.

Effectively managed a high volume of incoming and outgoing calls, handling inquiries, scheduling both interior and exterior home inspections, and resolving customer issues promptly and professionally. Experienced in collecting payments, quoting policies, and conducting thorough photo inspections as part of the inspection process.

Coney Island Dental June 2024.
Receptionist
Brooklyn, NY.

Managing a high volume of incoming and outgoing calls to facilitate patient inquiries and appointments, ensuring seamless scheduling and confirmation processes. Verifying insurance eligibility by liaising with insurance companies, ensuring patients' coverage details were accurately confirmed.
Promoting the doctor's office through strategic marketing efforts. Creating compelling content for social media platforms to engage both current and prospective patients. Crafting posts that highlighted the practice's services, patient testimonials, and health-related.

Khrom Aesthetics September 2024
Patient Coordinator
Brooklyn, NY

Handling incoming and outgoing calls to assist patients, verify insurance eligibility, and process referrals promptly. Excelled in scheduling and confirming appointments, ensuring smooth operations across multiple aestheticians simultaneously.

True Sea Moss December 2024
Customer Support
Remote

Handled customer inquiries via live chat (Gorgias), email (Gmail), and Zendesk. Provided product guidance, including ingredients, benefits, and usage. Assisted customers in selecting products based on their needs. Maintained a high level of customer satisfaction by resolving inquiries promptly.

True Sea Moss April 2025
Wholesale Manager
Remote

Managed communication with wholesale clients and key accounts. Processed bulk orders and coordinated order fulfillment. Handled customer claims, complaints, and issue resolution. Supported trade show operations, including participation in Expo West and UNFI events in Long Beach and Orlando. Assisted with various operational and administrative tasks to support wholesale growth.

Education

Graduated from school #92 September 2008 - May 2019.
Kyiv, Ukraine

Graduated from National University "Kyiv-Mohyla Academy" September 2019 - May 2023.
German philologist
Kyiv, Ukraine