Johnpaul

NANDI JACOB
Custom Support / Sales Rep and Data Analyst

About me
Motivated Computer Science graduate (B.Sc., 3.6 CGPA) with 5+ years of experience across
support, sales , and real estate sectors.
Improved first contact resolution by 29% and reduced repeat inquiries by 24% through data-
driven problem solving.
Delivered excellent service to 100+ clients monthly while contributing to over 20% revenue
growth through upselling and client engagement.
Consistently exceeded real estate sales targets by at least 29% and closed 100+ deals with high
customer satisfaction.
Recognized as a top performer, ranking 4th nationwide out of 38 sales representatives by
revenue.

Work experience
Larjad Intl Company 2019 - 2022
Customer Support / Technical Support

i. Boosted first contact resolution by 29% through deligent
13 Ekorinim troubleshooting and personalized support.
Mavenco estate ii. Reduced repeat inquiries by 24% by studying and analyzing CRM
trends and recommending knowledge based improvements.
[открыть контакты](см. выше в блоке «контактная информация») iii. Partnered with technical and sales teams to resolve escalated
[открыть контакты](см. выше в блоке «контактная информация») issues and overall product experience .

Dannic motors and 2022-2024
rentals
Language sales representative

English
i. Customer service and retention: Delivered exceptional customer service to
100+ clients monthly resulting in positive feedback .
French (written) ii. Sales / Revenue contribution: Drone vehicle sales and rental bookings
contributing to over 20% increase in revenue through effective client consultation,
upselling and fleet promotion.

Skills
Time Management
Polanco Real estates 2024 – 2026
CRM Sales Representative

SQL Queries i. Surpassed sales quota by atleast 29% every quarter for 2 years .
ii. Maintained a high customer satisfaction score while closing 100+
Good Communication deals.
iii. Ranked 4th out of 38 Sales representatives Nationwide in Q3 and Q4
based on revenue generated.
Advanced Excel

Power BI
Education
Data Visualization
Wellspring University 2021-2024
Database Management
B.Sc. Computer Science
Problem Solving Graduated: 2025
CGPA: 3.6 / 4.0
Verbal Skills
Relevant Coursework: Database Management Systems
Programming Skills (DBMS), Data Structures, Programming Fundamentals,
Statistics