Анастасія

Anastasiia Kotova
ул. Улица, д. 1, кв. 1
Ваш город, Страна, 123456
(+7) (000) 000-00-00
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Ukraine
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DISPATCHER / OPERATIONS COORDINATOR
НАВЫКИ
Responsible and highly organized specialist with experience in customer
communication, multitasking, CRM systems, and operations coordination.
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Able to stay calm under pressure, solve urgent issues quickly, and manage
multiple tasks simultaneously. Fast learner with strong attention to detail Введите свой текст здесь.
and excellent communication skills.
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KEY SKILLS
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* Customer communication & support
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* CRM systems management
* Multitasking & time management
* Conflict resolution НАГРАДЫ
* Route and schedule coordination
* Attention to detail Название. Введите свой
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* Fast decision-making текст здесь

* Reporting & data organization Название. Введите свой
* Follow-ups and client retention текст здесь Введите свой
* Team communication текст здесь.
* Problem-solving mindset
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WORK EXPERIENCE текст здесь

Название. Введите свой
Administrator | Studio53 Beauty Salon 2024-2026
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* Managed incoming messages via WhatsApp and Instagram

* Scheduled appointments and coordinated client bookings
ЯЗЫКИ
* Maintained customer database and records

* Performed follow-ups and reminder communication Введите свой текст здесь
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* Helped resolve client issues and scheduling conflicts

* Worked in a fast-paced environment with multiple daily tasks
Owner | Silk Printing Business 2022 – 2026

* Managed customer communication from first contact to payment

* Organized orders, deadlines, and client requests

* Maintained structured client records and workflow

* Handled inbound inquiries through messengers and social media

* Prepared commercial offers and product presentations

* Improved communication processes and customer experience

EDUCATION

Kherson State University (KSU), Kherson – Bachelor’s Degree
(unfinished higher education)

2019 – 2022.

LANGUAGES

Ukrainian — Native

Russian — Fluent

English — Intermediate (B1)

ADDITIONAL INFORMATION
* Experienced with messengers, online communication, and remote work

* Fast adaptation to new software and tools

* Able to work evening/night shifts

* Strong organizational and communication skills