Ірина

Iryna
Alieksieienko
Account manager

CONTACT ABOUT ME
A n expert in customer service and operations
[открыть контакты](см. выше в блоке «контактная информация») management with over 10 years of entrepreneurial
experience.

[открыть контакты](см. выше в блоке «контактная информация») I have a proven track record of building a loyal customer
Kyiv region, Vasylkiv, Ukraine base from scratch and achieving a 95% retention rate. I
combine skills in communication psychology with
operational management and am fluent in English (B2). I
am looking for an opportunity to apply my experience in
EXPERIENCE communications and process organization within a
Operations Manager & Solopreneur
dynamic team.
June 2016 - 2026
H ARD SKILLS
Sales Management : Experience managing a
LANGUAGE customer base, maintaining appointment and
Ukrainian: native accounting systems, handling sales, and managing
English: upper-Intermediate (B2) follow-ups.

Polish: basic conversational Business Operations: Skills in managing operating
costs, procurement control, budget planning, and
workflow optimization.

Customer Retention & Loyalty: Deep expertise in

EDUCATIONAL customer retention (95% retention rate) and
National University of Life and developing loyalty programs.

Environmental Sciences of Ukraine
Digital Communication: Proficiency in business
Bachelor’s Degree
communication tools (Gmail, messaging apps) and
Philology (English and Polish languages) managing business pages on social media.

S OFT SKILLS
H igh emotional intelligence and empathy.

Adaptability and the ability to learn quickly.

Punctuality, responsibility, and attention to detail.

A creative approach to solving non-standard
problems.