Аніта

Anita Mahdych
Vinnytsia, Ukraine | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)
Professional Summary
Detail-oriented Customer Support and Data Quality professional with 10+ years of experience in multilingual communication, customer service, education, and remote operations support. Experienced in CRM systems, manual data validation, live chat support, and documentation management. Proficient in Zendesk, Microsoft Excel, Google Docs, CSV/XML documentation, and remote support tools including MobaXterm. Strong communication, adaptability, and problem-solving skills.
Core Skills
• Zendesk
• Microsoft Excel & Microsoft Office
• Google Docs
• CSV/XML Documentation
• MobaXterm
• CRM/CSI Systems
• Live Chat Support
• Remote Support Tools
• Multilingual Communication
• Attention to Detail
• Time & Task Management
Professional Experience
Data Quality Specialist (Manual DQ) | Pillar – Fornova Remote
Aug 2021 – Feb 2024
• Performed manual data quality validation and maintenance.
• Worked with structured data and documentation processes.
• Ensured accuracy and consistency of information.
Live Chat Support Representative | Pillar – Fornova Remote
Jan 2020 – Aug 2021
• Provided multilingual customer support via live chat.
• Resolved customer issues and escalated complex cases when required.
• Maintained high communication standards in remote environment.
Customer Support Manager | Aviacontact
Aug 2020 – Present
• Handled multilingual frontline customer support via CRM/CSI systems.
• Assisted customers with requests, troubleshooting, and service inquiries.
English & German Teacher | Educational Institutions (ArratTa, Logos, Vinnytsia State School №22)
2016 – 2020
• Taught English and German to students of different levels.
• Developed communication and organizational skills.
Education
Donetsk National University, Vinnytsia
Language and Literature (English & German) — Teacher and Translator | 2016
Vinnytsia State Pedagogical University
Philology. English Language and Literature | 2015
Languages
• English — Upper-Intermediate
• German — Intermediate
• Polish — Native
• Ukrainian — Native
Courses & Certifications
• Cambridge University Press — Young Learners & Teaching for Exams (2018)
• Cambridge Club — Cambridge English Exams Opportunities (2018)
• National Geographic Learning — Maximising Student Talk Time (2017)
• Office 365 — Microsoft Cloud Services in Education (2017)