Юлія

YULIA
SIRYAK
ABOUT ME
QA Engineer / Customer-Focused Product Specialist with extensive
experience in IT, primarily focused on software testing, complemented by
a background in customer support. Proven expertise in web and game
development testing, including creating and executing test cases,
identifying complex bugs, and maintaining test documentation.
Completed Project Management course with distinction, with a strong
focus on communication, stakeholder management, and product delivery.

CONTACT

[открыть контакты](см. выше в блоке «контактная информация»)
Ukraine, Kharkiv
EXPERIENCE
QA Engineer April 2025 - now

RMCY
EDUCATION
Bachelor (2013 - 2017)
Test Web Games and game-related features (UI, UX, Functional, Exploratory, etc.)
Kharkiv University of Humanities
Test web (mobile/desktop) company products (websites, landing pages, etc.)
"People's Ukrainian Academy"
Faculty of Translation and
Create and execute comprehensive test plans, including writing and performing
Interpreting test cases
Performing regression testing on existing and new projects
Conducting root cause analysis and managing bugs (tracking, reporting, and
Master (2018-2019) verifying fixes)
H.S. Skovoroda Kharkiv National Supporting product quality to ensure a smooth user experience
Pedagogical University Faculty of Leading release as QA
Foreign Philology Releasing new features
Making weekly reports
TECHNOLIGIES|
INSTRUMENTS
QA Engineer November 2024 - April 2025
Testrail
Jira, ClickUp, Asana NuxGame
Confluence, DokuWiki Monitoring and identifying issues in products under development
SVN Analyzing detected errors
PowerShell Creating and maintaining test suites, preparing test data, and writing

OneSignal test documentation

Sharp Conducting different levels of testing

dbgview Managing issues in a bug tracking system

Android Studio
API testing using Postman
Conducting web testing
iMazing
Participating in feature validation from a user perspective
Postman
Trello
GIMP
PlistEditor
Figjam, Canva, Miro, Figma
ChatGPT
Browserstack
Google products
CSS, HTML
SCRUM, Kanban
SDLC, STLC
 QA Engineer July 2020 - November 2024

LANGUAGES G5 Games
Ukrainian: Advanced
Manual testing of casual mobile games specialized on hidden objects
Russian: Advanced
English: B1-B2 and match-3 for iOS, Android, Windows, Amazon and Web
platforms.
CERTIFICATES Writing test documentation ( checklist, test suite, test-case, bug
A course of Project Managament - Hillel
report)
A course of Manual Testing - Source IT Creating instructions for the project's services
Conducting functional, regression, UI testing
Mentoring new testers on the project
Identifying user pain points and communicating them to the product
team
Testing the purchases of in-game currency and resources on
different platforms
Work with logs (take, finding crashes, purchases, information, etc.)
Deal with customers' complaints (take saves, take logs, find and
resolve customers' problems)
Performing a risk assessment for testing the project

Customer Support Specialist 03.2019 - 07.2019

RankActive
advising clients about the product and asking their questions
resolving problems by clarifying the customer's complaint
determining the cause of the problem
creating bug reports and communicating with developers and QA
regarding clients' issues
providing accurate, valid and complete information by using the
right tools
handling complaints, providing appropriate solutions and
alternatives within the time limits
investigating clients’ issues
following communication procedures, guidelines and policies
dealing with CRM systems
working in chats and tickets
working with Postman

Customer Support Specialist 02.2018 - 08.2018

Zone 3000 (Namecheap)
Domain department
Responsibilities: The provision of technical support to customers around
the world, including answering questions, assistance in the selection,
installation and configuration of the products and services of the
company, creating bug reports, dealing with CRM systems and tools.