Костянтин

Kostiantyn Yagusevych
IT Support Engineer · L2/L3 · Automation & Infrastructure
[открыть контакты](см. выше в блоке «контактная информация») · [открыть контакты](см. выше в блоке «контактная информация») · [открыть контакты](см. выше в блоке «контактная информация») · github.com/kiurakku

IT support engineer who started hands-on at Grandit, progressed through SAP administration at Kindgeek, DevOps at
SoftServe, and now works as AI Access Intelligence Architect at IDENTRA AI. Goes beyond ticket resolution — scripts
automation to prevent recurrence. Comfortable at L2/L3: Active Directory, networking, monitoring, CI/CD. Certified in
DevOps and Ethical Hacking; studying Cybersecurity at university.

TECHNICAL SKILLS
Support & ITSM L1–L3 troubleshooting, incident management, ITIL basics, Jira/Confluence, user onboarding
OS Linux (Debian, Ubuntu, Arch), Windows 10/11, Windows Server (AD, GPO, DHCP, DNS, RDS,
file shares)
SAP SAP user management, system monitoring, transport management, basis-level
administration
Networking TCP/IP, DNS, DHCP, VPN, VLAN, Wi-Fi troubleshooting, firewall config, Nginx, Wireshark
basics
Scripting Bash, Python, PowerShell — task automation, user provisioning, log parsing
Monitoring Prometheus, Grafana, Loki, Alertmanager — proactive alerting, log analysis, uptime
tracking
Security Endpoint hardening, SSH management, TLS/SSL, RBAC, Nmap, Nessus, OSINT
Hardware PC assembly, diagnostics, peripheral setup, BIOS/UEFI, OS imaging and deployment

PROFESSIONAL EXPERIENCE

AI Access Intelligence Architect · IDENTRA AI Apr 2026 – Present
Hybrid · Ukraine · Full-time
▸ Managing access control systems and AI platform infrastructure; triaging incidents and coordinating fixes.
▸ Building automation to reduce manual operational overhead; maintaining runbooks and documentation.
Arbitration Case Support Specialist · NICELY.GROUP Oct 2025 – Nov 2025
Hybrid · Full-time
▸ Handled technical arbitration cases; investigated platform bugs with structured RCA documentation.
▸ Set up Loki + Prometheus observability — cut issue detection from hours to minutes.
SAP System Administrator · Kindgeek Jun 2025 – Sep 2025
Hybrid · Lviv · Full-time
▸ Administered SAP environments: user accounts, system health, transport management, incident triage.
▸ Built Grafana dashboards for daily ops monitoring; integrated security scans into CI/CD.
Junior DevOps Engineer · SoftServe Feb 2025 – May 2025
Remote · Part-time
▸ Maintained CI/CD pipelines and container infrastructure; owned environment stability.
▸ Wrote Ansible playbooks to standardize server config — eliminated a class of manual-config incidents.
Python & Cybersecurity Coach · American Young Coder School Nov 2024 – Mar 2025
Remote · Full-time
▸ Real-time technical support to 100+ students — OS issues, dependency errors, network and environment config.
IT Support Specialist · Grandit Sep 2016 – Mar 2018
Hybrid · Lviv · Part-time
▸ First IT role: hardware troubleshooting, OS setup, network config, user account management. (Part-time, early
career)
FREELANCE & PROJECTS
Freelance projects · Various clients · Ongoing
▸ Remote L2/L3 support for SMB clients: server issues, network troubleshooting, AD user management.
▸ Set up monitoring and automated alerting; reduced client-reported downtime significantly.
▸ Automated backup, certificate renewal, and user provisioning; handed off self-management documentation.
HMH.EXPERT · Technical Consultant
▸ Architecture review, bug investigation, and technical consulting for a freelance marketplace platform.

EDUCATION & CERTIFICATIONS
B.S. in Cybersecurity · Lviv Polytechnic National University 2023 – 2027 (exp.)
Cybersecurity & DevOps · SoftServe IT Academy 2025
Software Development & Web Tech · IT Step Academy 2016 – 2021

Certifications: Ethical Hacking (White Hacker) · DevOps (SoftServe IT Academy) · Linux (KillerCode)

LANGUAGES
Ukrainian — Native · English — B2 Upper-Intermediate · German / Polish — A2